Peter Cross, Director of Chapter Governance, who was elected at the itSMF 2009 elections, has announced his decision to step down from itSMF governing body, the International Executive Board (IEB). After consultation with the IEB Chairman, David Cannon, in June, 2010, his decision has been accepted.

The 2011 itSMF Norway Conference will take place on March 22-23 2011 at the Clarion Hotel Oslo Airport.

We are pleased to make the winning whitepaper from the inaugural itSMF Global submissions competition available for download.

The submission (which won the 2009 itSMF UK Best White Paper Submission category) was written by Ian MacDonald of the Co-Operative Finacial Services Organisation.

It is entitled "A simple, low cost but innovative approach to end-to-end service reporting"

The first in the new style itSMF UK Webinar's with a topic of "Measuring for Performance" will be taking place on Tuesday 14th September starting at 14:00, and lasting for 1 hour

For many years, itSMF promotes the spread of IT Service Management best practices in Italy and many
organizations have started their journey in order to adopt them. The subject of our Conference is "IT Service
Management: where we are and where we want to go". From one side the goal is to explore the situation in our
country, the level of maturity achieved and the main difficulties found. From the other side the attention will be
focused on the future, to understand which are the next steps that organizations are undertaking to improve their
maturity.

We would like to announce the winner of the inaugural International Whitepaper Competition.

Chapters were invited to submit their own best paper or submission award winner.  We received 19 finalists from a wide range of countries covering many different subject areas within Service Management.

Welcome to our second edition of Board Talk. We are six months into 2010, and the board has been very busy. We welcome your contributions by way of comments, questions, bouquets and brickbats!

The itSMF International will be producing a quarterly magazine with global reach to professionals involved with Service Management.  This publication will be distributed to all chapters for free delivery to every member.

Our judges have been very busy reading through the high quality submissions received for this competition. We are down to three finalists and the final decision will be made by the end of this week (July 2nd).

We apologise for the delayed results…but we want to make sure we get it right!

Kirstie Magowan
Chief Editor

The itSMF 2010 Global Survey attracted 1091 responses - the most were from Australia, with 210 responses. The results will be analysed and sent to Chapters that took part early in July. The winner of the draw for the iPad was Dave Porcelijn of KLM, Schiphol Amsterdam - congratulations, Dave and enjoy your iPad!