Materials and Resources
For Emerging Chapters Q&A see Chapters.
Before the AGM and Chapter meeting in Stockholm in October itSMF International's Ethics Review Board (IERB) has spent considerable time and effort in reviewing and revising the current set of codes of ethics and in putting together two new services that this dedicated group can now deliver to the itSMF chapters. These two new services along with updated code of ethics documentaiton were sent to all chapter leaders for feedback from the Stockholm meeting.
Led expertly by Robert Falkowitz, this group also included Jenny Geisler and Mr Toh, Wee Keong the two management services that are to be provided are -
• A Clearinghouse service, designed to ensure that information about ethics and about breaches to ethics is stored and communicated in a secure manner, respecting the needs for confidentiality but also ensuring that information that must be communicated to all chapters and other itSMF entities is communicated in a timely and secure manner
• An Adjudication service, designed to handle cases of alleged ethics breaches
Other services are planned for the future, but we believe that these services represent the highest priorities for the governance of itSMF.
Having a well-defined set of policies regarding professional ethics and a means for managing those ethics are key elements to the governance of any organization. The IERB, created at the annual chapter meeting in 2010, has defined a set of services it will provide to complement the Code of Ethics for leaders and a Code of Ethics for members defined by the IEB.
Please follow the links below to see the descriptions of two services.
If you have any questions around these services or would like to start looking at how these services will work for you then please do contact the IERB - email@example.com.
itSMF International has developed some policies for its authors and presenters. These are intended to improve the professionalism of itSMF meetings and conferences and to avoid unwanted controversy. This document outlines these policies.
If you have further questions, contact your itSMF Chapter contact.
2. What is a Product?
A product is defined as software, hardware, or services that are primarily intended for use to support IT service management activities.
Such products include service level reporting, performance, chargeback, asset management, change management, incident reporting etc. and some data collection tools.
A data collection tool is defined as a product unless the tool is:
To illustrate this policy, it is useful to consider a few examples:
Authors with specific questions about the classification of a particular product are encouraged to contact the Conference or Event Committee.
itSMF promotes advances among the users and vendors of IT service management related products and services. While itSMF encourages scientific enquiry and experimentation that may result in comparisons of products and services among competing vendors, itSMF is not intended to provide a forum for disparaging comments. Hence, itSMF participants are expected to maintain a standard of professional conduct that avoids disparaging comments about any vendor’s products or services.
Although participants may indicate the advantages and strengths of a product or service methodology, they should refrain from making derogatory or defamatory comments and should not seek to employ itSMF as a forum to motivate a vendor’s response to any perceived weakness or omissions in a product or service.
4. Vendor Presentations
From time t time, concerns are expressed by itSMF members over the inappropriate use of conference sessions by vendor representatives for presentations that are primarily of a marketing nature. Specific instances have ranged from perhaps inadvertent references to sales statements such as “Let me describe our product that solves …”. It is not the policy of itSMF to exclude vendor presentations as they make a significant contribution to our conferences. Therefore, itSMF’s policy on presentations by vendor representatives is:
To summarize, we expect vendor representatives to be prudent in the selection of their subject material for presentation at itSMFI conferences and meetings.
If a vendor representative begins a flagrant marketing presentation during an itSMF function, the session chairperson will be instructed to halt the presentation.
Any author in doubt about the eligibility of their paper for presentation at an itSMF function should contact the Conference or Event Committee.
4.1 Vendor Stream
Vendors may choose to make a presentation in the vendor stream of the conference, when this is included in the conference programme. Papers presented in this stream are subject to the same conditions as that of normal conference presentations except that the restriction of naming and describing products is relaxed. The presenter may name a product or products and discuss its features in relation to their subject, however the presentation should not be construed as an opportunity for hard-selling. If a vendor representative begins a flagrant sales pitch, the session chair person will be instructed to halt the presentation.
5. Non-Vendor Presentations
Non-vendor authors are encouraged to avoid the use of specific product names in their titles. Generic terms should replace references to specific product names in the paper.
While the author’s choice of specific products may be a valuable reference for the attendee, the attendee could assume that the lack of specific references to alternative products implies that acquiring a particular product is the only method of solving a given problem. Therefore, the author should refer at least briefly in their paper and presentation to any available alternative products. Any author in doubt about the eligibility of their paper for presentation at itSMFI should contact the Conference or National Committee.
Plagiarism is the use of another person’s work without acknowledgment. In academic circles, this is considered a serious breach of professional conduct, although it does not seem to be so seriously regarded in the business world.
If you use another person’s work, you should reference that work. Papers that report other people’s work with some extensions and commentary are perfectly acceptable, as this is frequently a way of making information available to a wider audience. However, such a paper should clearly state that it is a summary of existing work, and not novel in its own right. To a great extent, itSMF is dependent on the honesty of its authors in this area, as it is not possible for the organising committee to be familiar with every published paper. However, many attempts at plagiarism are discovered after publication, often by the plagiarised author. If plagiarism in a paper published by itSMF is brought to our notice, we will publish an apology to the original author.
7. Non-Sexist Language
Authors should as far as possible write their papers so that the language does not imply that men have all the bright ideas and women make the coffee. It is not difficult to avoid use of the pronoun “he”; two techniques are to use plural constructions and to use the passive voice. For example, instead of writing “The customer service representative must keep his wits about him when he negotiates with users”, you could write: “Customer service representatives need to stay alert when negotiating with users”.
Non-sexist writing is a habit easy to acquire and worth the effort.
itSMF International are building a database of experienced ITIL & ISO/IEC20000 presenters from all parts of the World.
To apply to join this International Speakers Panel, please download and read the attached document. All applications will be reviewed and approved by the itSMF International Executive Board. Please also review the Presenter Guidelines before completing your application.
There is no specific closed date for applications as we see this as an ongoing project to find suitable high quality speakers.If you have any particular questions about this scheme please e-mail firstname.lastname@example.org
There are currently 46 Chapters of itSMF International from all regions of the World at at present we have over 20 additional countries who at different stages of applying to became a member.
So the demand for speakers is both for our existing Chapters as well as our Emerging Chapters when they hold their inaugerial Event as a new Chapter.
If you feel you can offer itSMF Chapters a high quality presentation
(or Workshop) style, then please e-mail your completed form to email@example.com
IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organisational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITIL users is both current and practical, combining the latest thinking with sound, common sense guidance.
ITIL has in May 2007 undergone a major and important refresh project with the release of ITIL V3. It is supported by a comprehensive qualifications scheme, accredited training organisations, and implementation and assessment tools.
For Further details and the latest News please visit the Official ITIL® Website