Formal documents, Constitution, Standing Orders, Contact info, Press Releases etc.
The new itSMF International Executive Board for the period of 2012-13 was elected by the Chapters in late 2011.
The Board members are listed below, with the new Portfolios agreed
The individual Biographies are shown on the linked pages.
Marianna Billington is the ITSM Practice Lead for Primoris Consulting Services, Primoris is an Australasian IT Consulting and Integration Service Provider based in Australia and New Zealand. In her current role Marianna enjoys the daily challenge of guiding and supporting companies along their journey in bedding in a best practice framework.
Marianna originally started in the itSMF community by being actively involved as part of the itSMFnz team, initially at branch level as well as serving on the executive team for 3 years in the capacity of Treasurer and Vice Chair. Marianna was also part of the IPESC group and elected into the role of Communications Officer on the IPESC Committee.
Marianna joined the team at ITSMFI as the Director of Publications and Translations and in her two years in that role she has worked closely with the Chief Editor; Kirstie Magowan, and the Editorial Advisory Taskforce to develop and support a Publishing strategy that has enabled the ITSM community to start creating publications under the itSMF International Publications brand that support the Publications vision of thought leadership and knowledge sharing.
Marianna now steps into the role of Chair and is looking forward to serving the members and supporting the International Executive Board, alongside the Chapter Chairs (who have been appointed as members of the board by their local members) in the growth and development of itSMF into a global knowledge network operating with greater unity and strength.
Alejandro Debenedet has been devoted to IT for more than 25 years starting as a Unix service desk support and C Language programmer. He holds ITIL and ISO 20000 Managers certificates.
Alejandro has actively engaged in ITSM as trainer, consultant, certification, book writer and reviewer, sales and marketing. He is a seasoned ITSM and People Factor speaker and writer.
Alejandro is founding member of itSMF Argentina where he collaborated as President, Vice President and International Representative since 2003 and has been engaged in itSMF International Board since 2004 and as Executive Member since July 2010.
Alejandro is currently International Business Relations Director of PeopleCert Group and lives in The Netherlands. Follow Alejandro Debenedet in tweeter @adebenedet
ITSM is my passion from the time I started my professional career. I was working in different polish and International IT service companies. I have ITSM business management experience.
In 1999 I established training and consulting company which became ITSM leader in Poland. I was strongly promoting ITIL/ITSM, speaking on conferences and seminars, writing articles in local magazines. I am ITIL Expert.
I was one of the founders and Board members of itSMF Poland chapter. Now I am chapter chairman.
I was the reviewer of ITIL 2011 edition (Official Introduction Book) and representing Poland in itSMF Publications area as IPESC member.
In June 2012, just after publications meeting I organized in Warsaw, I was asked by IEB to join the Board as Publications Director. I agreed because I am sure that converting content into valuable publications in different forms and formats is key itSMF service.
I believe that my passion to publications, to open new publications areas and all my business and commercial background are the right combination to manage publications portfolio across all the chapters.
I can also declare that after I retired from CEO position in January 2012 I have time I can dedicate for itSMF community.
Professionally, the majority of my career has been devoted to the betterment of delivering IT
Services to the market. The privilege of managing a team came relatively early and has
occupied my activities throughout my working career.
For eleven years prior to founding Digiterra, I have either being consulting in Service
Management or managing an internal team to deliver better services. With a rich history of IT
experience. My qualifications include: Gartner Total Cost of Ownership (TCO) Engineer; HP
Certified Professional; BMC Software Certified Professional and ITIL v3 Certified.
Personally, I have been involved in providing executive and operational consultancy in Data
Centre Management, IT Operations, Outsourcing and Business Service Management since
My tertiary qualification is in Company Administration and Financial Management. For the
past 6 years, I have been the CEO of Digiterra, an IT research and advisory based
organisation. Recently in partnership with the itSMFsa, Digiterra launched the SMPI (Service
Management Proficiency Index) which is now regarded as the national maturity and
capability index for Service Management in South Africa.
I am also a member of various professional associations, namely ISACA and the itSMFsa
where I serve as Financial Director. My involvement within the itSMFsa has included
financial, content and events management.
Harold has more than 20 year's industry experience, specialising in areas of IT Service Management, Project Management, IT Governance, Outsourcing Management and Organisational Change. He has lived and worked in Asia Pacific, Australia, New Zealand, Europe and Africa and worked in almost every vertical sector, including Finance, Education, Government, ICT and Energy.
Harold has had significant experience in all aspects of managing an IT organization, including operational responsibility for IT Service Delivery, IT Service Support, System Operations, Project Management, Service Level Management, and Outsourcing Management (as a customer and also as a provider). In his current role as Asia Director and Principal Consultant for Lucid IT, Harold leads organizational change and process improvement projects within IT Organizations in the Asia Pacific region. He combines his ITIL, COBIT, ISO20000, P3O, MSP and PRINCE2 expertise with his extensive practical experience in IT Service Delivery, Project Management and Outsourcing Management across a variety of assignments.
Harold is a master of Electrical Engineering, holds certificates in ITIL (Service Manager in 1994 and all ITIL V3 certificates), ISO20000, COBIT, P3O, MSP and PRINCE2 (Practitioner 1997, Certified Consultant 2008) and has been a trainer and implementer since 1994. In a previous itSMF life, Harold was national committee member and treasurer of itSMF in Australia from 1999 until 2003. He is a regular speaker at events such as itSMF, ISACA, PMI and has written a number of whitepapers. He is married, has two daughters and lives in Singapore.
I have been in leadership and transformation roles in IT and Private Sector management for much of the last 30 years. As well, I have 15 year's experience in various director positions, the first being
the Society of Logistics Engineers and for the last decade with itSMF Canada.
I am a passionate ITSM/ITIL evangelist, a committed member of itSMF Canada and now itSMFI, having spent the last 11 years in numerous roles in the organization.
These roles include:
• Current Director, PRISM Portfolio, itSMF International
• President and Chairman itSMF Canada 2010-12
• 5 years as Director of Branches & currently serving a third term as Director of Branches, itSMF Cabada
• itSMF NCR Branch (Ottawa):
o 2 yrs. as Branch President
o 3 yrs. as Branch VP, Membership and Comms
The challenges before us:
• Develop Director led, metrics driven portfolios focusing on chapter & membership value
• Leverage technology to ease Chapter development, member value and retention - standardized Website / Program development are key
• Develop back office functions (unburden the Chapters)
• Focus on driving revenue and manage costs
Ulf has been a member of itSMF for about 15 years. For the past 8 years he has served as a member of the board of directors of the Swedish chapter. He was also one of the founders of the chapter. He has been member of IPESC and IQaC/IQC since the committees started and has until recently been a member of the Editorial Advisory Taskforce.
Outside his itSMF work he has been working in the ITSM-area for about 20 years. Besides working for HP he has been running his own business for about 14 years. Ulf is the founder and CEO of BiTA Service Management in which he has worked for the last 7 years. A company with 45 employees specialising in consultancy and education in the ITSM-area.
Ulf joins the team at ITSMFI as the Director for Qualifications, Certifications, Standards and Communication and is looking forward to work in the community to safe guard itSMFs interests towards OGC, APMG and other stakeholders in the ITSM community.
He is experienced in starting and running a business in a specific direction. He is very business focused, strategic and result oriented. He would like to extend the transparency in itSMF International and involve all chapters in helping the movement to strive in the right direction. He would like to communicate and involve all chapters in the itSMFI daily work.
The itSMF® is the only truly independent and internationally-recognised forum for IT Service Management professionals worldwide.
This not-for-profit organisation is a prominent player in the on-going development and promotion of IT Service Management "best practice", standards and qualifications and has been since 1991, when the UK Chapter started as the foundation Chapter.
As businesses depend more and more on technology to promote and deliver their products to market, so the benefits of adopting "best practice" IT Service Management and of becoming part of the IT Service Management Forum become more apparent.
The itSMF provides an accessible network of industry experts, information sources and events to help you and your staff address IT service management issues and help you achieve the delivery of high quality, consistent IT service internally and externally through the adoption of "best practice".
Globally, the itSMF now boasts over 6000 member companies, blue chip and public sector alike, covering in excess of 40,000 individuals spread over 50+ Chapters.
Each chapter is a separate legal entity and is largely autonomous.
The itSMF International Executive Board is the separate International entity that provides an overall steering and support function to existing and emerging chapters.
itSMF International Global Membership Organisations and corporations that operate and have employees globally may wish to consider an itSMF International Global Membership.
itSMF International Global Membership is available to both vendors and user organizations and is designed to minimize Global Member’s costs and administrative efforts. Employees of Global Members (both vendor and user) are entitled to a core defined level of membership rights and benefits being offered locally where ever an itSMF Chapter exists. Employees may choose to be affiliated with the itSMF Chapter of their choice.
The core benefits available to employees of Global Members, regardless of Chapter affiliation are:
Note that not all Chapters currently provide all of the above services. Additional rights and benefits may vary from Chapter to Chapter. For details on the benefits offered to Global Members by itSMF Chapters please follow this Chapter link.
There are also unique benefits provided by itSMF International to Global Members and their employees, which include:
And, you will be in good company! Current Global members are:
The current annual cost of a global membership is £20,000, with fees payable to the itSMF International. For more information, or to become a Global Member, please contact: firstname.lastname@example.org
Disclaimer: The Rights and Benefits above are subject to change without notice.
You’re invited to join the Official itSMF International Group on LinkedIn. Joining will allow you to find and contact other itSMF Chapter members on LinkedIn. The goal of this group is to help members:
To join the group please link the link below and complete the registration:
Each application will be validated before being added.
Hope to see you in the group
If you want to directly contact itSMFI Executive Board members, please visit http://www.itsmfi.org/content/executive-board
These are the main contacts for the other itSMFI functions: