Marianna Billington - Chair

Marianna Billington is the ITSM Practice Lead for Primoris Consulting Services, Primoris is an Australasian IT Consulting and Integration Service Provider based in Australia and New Zealand. In her current role Marianna enjoys the daily challenge of guiding and supporting companies along their journey in bedding in a best practice framework.
Marianna originally started in the itSMF community by being actively involved as part of the itSMFnz team, initially at branch level as well as serving on the executive team for 3 years in the capacity of Treasurer and Vice Chair. Marianna was also part of the IPESC group and elected into the role of Communications Officer on the IPESC Committee.

Marianna joined the team at ITSMFI as the Director of Publications and Translations and in her two years in that role she has worked closely with the Chief Editor; Kirstie Magowan, and the Editorial Advisory Taskforce to develop and support a Publishing strategy that has enabled the ITSM community to start creating publications under the itSMF International Publications brand that support the Publications vision of thought leadership and knowledge sharing.

Marianna now steps into the role of Chair and is looking forward to serving the members and supporting the International Executive Board, alongside the Chapter Chairs (who have been appointed as members of the board by their local members) in the growth and development of itSMF into a global knowledge network operating with greater unity and strength.

Alejandro Debenedet - Director of Chapter Relations

Alejandro Debenedet has been devoted to IT for more than 25 years starting as a Unix service desk support and C Language programmer. He holds ITIL and ISO 20000 Managers certificates.

Alejandro has actively engaged in ITSM as trainer, consultant, certification, book writer and reviewer, sales and marketing. He is a seasoned ITSM and People Factor speaker and writer.

Alejandro is founding member of itSMF Argentina where he collaborated as President, Vice President and International Representative since 2003 and has been engaged in itSMF International Board since 2004 and as Executive Member since July 2010.

Alejandro is currently International Business Relations Director of PeopleCert Group and lives in The Netherlands. Follow Alejandro Debenedet in tweeter @adebenedet

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Bartosz Górczyński - Director of Publications

ITSM is my passion from the time I started my professional career. I was working in different polish and International IT service companies. I have ITSM business management experience.
In 1999 I established training and consulting company which became ITSM leader in Poland. I was strongly promoting ITIL/ITSM, speaking on conferences and seminars, writing articles in local magazines. I am ITIL Expert.
I was one of the founders and Board members of itSMF Poland chapter. Now I am chapter chairman.
I was the reviewer of ITIL 2011 edition (Official Introduction Book) and representing Poland in itSMF Publications area as IPESC member.
In June 2012, just after publications meeting I organized in Warsaw, I was asked by IEB to join the Board as Publications Director. I agreed because I am sure that converting content into valuable publications in different forms and formats is key itSMF service.
I believe that my passion to publications, to open new publications areas and all my business and commercial background are the right combination to manage publications portfolio across all the chapters.
I can also declare that after I retired from CEO position in January 2012 I have time I can dedicate for itSMF community.

Christopher Jones - Treasurer

Professionally, the majority of my career has been devoted to the betterment of delivering IT
Services to the market. The privilege of managing a team came relatively early and has
occupied my activities throughout my working career.
For eleven years prior to founding Digiterra, I have either being consulting in Service
Management or managing an internal team to deliver better services. With a rich history of IT
experience. My qualifications include: Gartner Total Cost of Ownership (TCO) Engineer; HP
Certified Professional; BMC Software Certified Professional and ITIL v3 Certified.
Personally, I have been involved in providing executive and operational consultancy in Data
Centre Management, IT Operations, Outsourcing and Business Service Management since
1998.
My tertiary qualification is in Company Administration and Financial Management. For the
past 6 years, I have been the CEO of Digiterra, an IT research and advisory based
organisation. Recently in partnership with the itSMFsa, Digiterra launched the SMPI (Service
Management Proficiency Index) which is now regarded as the national maturity and
capability index for Service Management in South Africa.
I am also a member of various professional associations, namely ISACA and the itSMFsa
where I serve as Financial Director. My involvement within the itSMFsa has included
financial, content and events management.

Harold Petersen - Director of Marketing & Brand

Harold has more than 20 year's industry experience, specialising in areas of IT Service Management, Project Management, IT Governance, Outsourcing Management and Organisational Change. He has lived and worked in Asia Pacific, Australia, New Zealand, Europe and Africa and worked in almost every vertical sector, including Finance, Education, Government, ICT and Energy.

Harold has had significant experience in all aspects of managing an IT organization, including operational responsibility for IT Service Delivery, IT Service Support, System Operations, Project Management, Service Level Management, and Outsourcing Management (as a customer and also as a provider). In his current role as Asia Director and Principal Consultant for Lucid IT, Harold leads organizational change and process improvement projects within IT Organizations in the Asia Pacific region. He combines his ITIL, COBIT, ISO20000, P3O, MSP and PRINCE2 expertise with his extensive practical experience in IT Service Delivery, Project Management and Outsourcing Management across a variety of assignments.

Harold is a master of Electrical Engineering, holds certificates in ITIL (Service Manager in 1994 and all ITIL V3 certificates), ISO20000, COBIT, P3O, MSP and PRINCE2 (Practitioner 1997, Certified Consultant 2008) and has been a trainer and implementer since 1994. In a previous itSMF life, Harold was national committee member and treasurer of itSMF in Australia from 1999 until 2003. He is a regular speaker at events such as itSMF, ISACA, PMI and has written a number of whitepapers. He is married, has two daughters and lives in Singapore.

John Deland - Director of priSM (Professional recognition for IT Service Management)

I have been in leadership and transformation roles in IT and Private Sector management for much of the last 30 years. As well, I have 15 year's experience in various director positions, the first being
the Society of Logistics Engineers and for the last decade with itSMF Canada.

I am a passionate ITSM/ITIL evangelist, a committed member of itSMF Canada and now itSMFI, having spent the last 11 years in numerous roles in the organization.
These roles include:
• Current Director, PRISM Portfolio, itSMF International
• President and Chairman itSMF Canada 2010-12
• 5 years as Director of Branches & currently serving a third term as Director of Branches, itSMF Cabada
• itSMF NCR Branch (Ottawa):
o 2 yrs. as Branch President
o 3 yrs. as Branch VP, Membership and Comms

The challenges before us:
• Develop Director led, metrics driven portfolios focusing on chapter & membership value
• Leverage technology to ease Chapter development, member value and retention - standardized Website / Program development are key
• Develop back office functions (unburden the Chapters)
• Focus on driving revenue and manage costs

Ulf Myrberg - Director of Qualifications, Certifications, Standards & Communication

Ulf has been a member of itSMF for about 15 years. For the past 8 years he has served as a member of the board of directors of the Swedish chapter. He was also one of the founders of the chapter. He has been member of IPESC and IQaC/IQC since the committees started and has until recently been a member of the Editorial Advisory Taskforce.

Outside his itSMF work he has been working in the ITSM-area for about 20 years. Besides working for HP he has been running his own business for about 14 years. Ulf is the founder and CEO of BiTA Service Management in which he has worked for the last 7 years. A company with 45 employees specialising in consultancy and education in the ITSM-area.

Ulf joins the team at ITSMFI as the Director for Qualifications, Certifications, Standards and Communication and is looking forward to work in the community to safe guard itSMFs interests towards OGC, APMG and other stakeholders in the ITSM community.

He is experienced in starting and running a business in a specific direction. He is very business focused, strategic and result oriented. He would like to extend the transparency in itSMF International and involve all chapters in helping the movement to strive in the right direction. He would like to communicate and involve all chapters in the itSMFI daily work.