UK

Gerhardus Johannes Smith

Posted September 2nd, 2010 by gerries
in
City: 
London
About Me: 
Field Service, operations manager

Richard Brown

Posted August 31st, 2010 by RichardBrown
in
City: 
Coventry
About Me: 
I am currently preparing to take the ITIL V3 Foundation exam. I work at Lloyds Banking Group as an IT Support Manager and I have a great interest in the way IT service is provided in large organisations such as LBG. As part of my role, I am currently working on how the "end user" perceives the support they receive from their IT service provider and how this perception can be changed for the better. I beleive this is of high significance in all organisations as it is a true and honest reflection on how good your service is. I would like the opportunity to discuss how other IT providers receive feedback on their service. I would like to gain experieince in the design of a support contract and in particular how the diffferent concepts of the ITIL model help to allign a successful service operation.

Rob Sanders

Posted August 31st, 2010 by robsandersuk
in
City: 
London

william green

Posted August 26th, 2010 by william green
in
City: 
Guildford, Surrey, UK
About Me: 
25 years IT experience across all disciplines and industry sectors. Experienced in operations, service, development and consulting. I an Associate Consultant looking to even further my career within a service oriented environment.

Measuring for Performance Webinar - 14th Sept 2010

Posted August 6th, 2010 by editor
in

Sept 2010 Webinar Header

The first in the new style itSMF UK Webinar's with a topic of "Measuring for Performance" will be taking place on Tuesday 14th September starting at 14:00, and lasting for 1 hour

Seminar: The Beating Heart of Service Management – Service Desk, Incident & Problem

Posted August 5th, 2010 by ChrisR
in
29 Sep 2010 - 09:30
Etc/GMT
Website: 
The Beating Heart of Service Management – Service Desk, Incident & Problem
City: 
Birmingham

Whether you're using ITIL (in any version) or just good IT Service Management (ITSM) there is centre to the ITSM in your business. Irrespective of new tools, new technologies and new strategies this centre still remains the constant. And despite the changes your business goes through this centre still needs to remain the beating heart of ITSM for your organisation, absorbing all the changes around it and making sure that not only do the lights stay on, but they are as efficient and effective as possible.

srithika

Posted July 25th, 2010 by srithika
in
City: 
london
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