UK

Just graduated ITSM bachelors degree

Hi All My Name is Rob, My career aspirations lean towards Service Delivery Management and my drive to deliver proven results and to ensure the customer receives the service promised in the contract. I have a determination to learn new skills and knowledge of all areas of Service Delivery/Incident Management to increase my ability to deliver the Company’s objectives. I have good interpersonal skills to ensure work is completed to the highest standard. Focused on Continual Service Improvement through day to day activities on accounts within engineering services, Currently working in Incident Management/Account Management in End User Services at Fujitsu. I have a keen interest in Transition, Continuous Service Improvement and Service Operations.

General Manager IT Support & Infrastructure

An IT Service Manager with +10 years experience working in the London Financial Services sector.

I'm an IT Business Consultant with >20 Years experience in IT Development, IT Support, IT Service Deliver and Outsouring. I currently lead solutions design and solution architecture activities within Infosys Strategic Global Sourcing for large (>100m USD) multi-tower/multi service-line outsourcing deals for large multi-national customer engagements; leveraging Infosys global IT and BPO delivery capabilities. Typical sourcing engagements comprise - Infrastrusture Outsourcing - Applications Development & Management - Business Process Outsourcing - Independent Validation Services - Cloud Services and - Large Business Transformation initiatives Specialties Solution design, Architecture and proposal development Pre-Sales and Business Development, Proposition development Service Design BPO, Applications Outsourcing, Client and Relationship Management