Configuration Management

Service Management Professional in the Telecoms industry. I have previously enjoyed roles as a NOC Manager, Escalation Manager, Service Delivery Manager and Service Pre-Sales Consultant. I am currently undertaking my preparation for my ITIL Master in combination with the development of Smart Service offerings within Cisco.

Started in ITSM as part of team that began with SystemView - a long time ago!

Senior Consultant at West Monroe Partners

Adilson Antônio Barbosa, M.Sc.IT Gov, PMP, ITIL Int, COBIT, MS Dynamics Project Management, Delivery, Training and Pre-sales of IT corporate solutions for Governance, Architecture and Implementation of solutions based on BSC, ABC Costing, Zachman and Togaf Enterprise Architecture, COBIT, PMI, Theory of Contraints, Critical Chain, ITIL Intermediate, Professional Services Automation IT ERP, CMMI, RUP, UML, SOA and MSF on Java, Microsoft .Net Dynamics, Mainframe and SAP platforms. IT Professor and Instructor; Master degree in IT Governance (FAT-UNESP), Business Bachelor in Business Administration (FEA-USP), Technology in IT (FATEC-UNESP); with more than 20 years of experience delivering IT Solutions.

ITIL v.3 Expert Certified for Capabilities (MALC, SOA, OSA, RCV, PPO)