Service Operations

I am an ITIL Certified Manager and wish to redo the Manager's level for ITIL V3

A motivated, innovative, growth-oriented engineer with 15+ years experience in positions of increasing responsibility in the areas of management of information and telecommunication systems. Core strengths include: * Management and Leadership * Customer and Service Orientation * Decision Making * Professional Involvement and Growth

Experienced in IT Governance training and consulting - ITIL, COBIT, ISO20K Focused on Strategic Business Development