Six Sigma

Highly qualified IT Service Management Professional with rich experience in Consulting, Transitioning and Implementing Service Desk, Incident Management, Problem Management, Change Management and Configuration Management. CORE COMPETENCIES: • ITSM Migrations and Transition Management • ITIL Process Consulting, Implementation and Improvements • Client Relations •ITSM Operations Management • Strategic Technology Planning • Cost Control / Resource Optimization • People Management • Standards Implementation (ISO/IEC 20000) Certified ITIL V3 Foundation, Service Operations, Service Transition, Continual Service Improvement, ISO / IEC 20000 Practitioners

I currently the Quality and Service Improvement Manager for HP in Cyberjaya, Malaysia and will be moving on to Australia in March. My experiences are in human resources, training and quality improvement as well as process development. Looking for some work opportunity in Australia so please contact me if you need more information.

Mr. McCraley has extensive experience managing strategic initiatives and consulting within the financial services, manufacturing, and healthcare industries as a senior project manager. He develops executive-level relationships that translate to practical experience encompassing planning, executing, and implementing strategic solutions, formulating enterprise goals, roadmaps, and approaches. Specific implementations include business continuity/disaster recovery, technology, operations, PMO, infrastructure, risk, and business solutions. For example, Chris led risk, infrastructure, compliance, PMO deployments, disaster recovery, technology management, change management and Y2K projects at Credit Suisse, Bank of America, Merrill Lynch, Morgan Stanley, ING/Barings, and Lehman Brothers. At Merrill Lynch, he worked closely with business leaders to create the recovery framework that enabled the investment bank to recover and continue business throughout the periods surrounding the 9/11 disaster. As a result, this business continuity framework was used as a model to use in the firm’s trading and operations areas. In addition, Chris worked with technology and business to ensure the continued compliance with Sarbanes-Oxley, NASD Rule 3510, and NYSE Rule 446. As a technology manager, he also implemented a change management and quality assurance framework, reducing technology’s response time to the business. Chris began his financial services career as an investment advisor at Prudential Securities (now part of Wachovia Securities) and as a business analyst at Lehman Brothers. At Prudential, he advised clients and traded diverse instruments, including, debt and equity syndicate offerings, derivatives, and managed portfolios. At Lehman Brothers, he designed and implemented an optical storage system and regulatory capital (SEC Rule 15c3-3) system that saved the firm substantial regulatory and operations costs. Chris earned his MBA in Information Systems at Pace University and his BS in Finance and Accounting at Indiana University, where he was also awarded Phi Beta Kappa for his studies in economics. He also attended The Juilliard School, under scholarship, studying classical piano. There he trained with world-renowned pianists and teachers, Ania Dorfman and Beveridge Webster. In addition, he performed throughout the United States on stage and on live TV. Chris has earned credentials as Project Management Professional (PMP) from PMI and Certified Business Continuity Professional (CBCP) from DRII. He had also been NASD-registered as an investment advisor, earning Series 7, 63, 65; and life and health insurance licenses.

A dedicated and driven ITIL qualified Service Management professional with extensive experience gained within key technical, project and managerial roles, including a previous role as a project / service delivery manager for EADS Astrium. Focused upon the delivery of work of the highest professional standards in line with the exact requirements, deadlines and budgets of the client. Consistently demonstrates the ability to lead and develop local and remote teams of personnel, to ensure objectives of the business are achieved. Possesses exceptional business communication skills and can consult with influence at all levels.

Hi Everyone, Wish you a very Happy New Year !!! My self Jigna, qualified as ITIL V3 Expert in Jun 2011. Currently working on EMS solutions, taking care of architecting, designing and Implementation of ITIL aligned tools. Also, interested in learning more on processes and enhancements Looking forward to learn and explore more on ITIL from this site and forum. Thank you.