Training

About 10 years of experience in Service Management (ITIL 2011), Project Management, Team/People Management, Process Mgmt/Improvement, Service Delivery, Reporting tool, Competency and Capability Development, SME support for end to end process lifecycle. Profound consulting skills in Requirement and Gap Analysis, Setting up Guidelines and Processes, building governance framework, setting up CSI framework which is in line with the Industry standard Best Practices like ITIL – ITSM, IT Governance and Project Documentation. Methodical in defining lifecycle specific process frameworks including Due Diligence and Transition. Ensure alignment with industry standards – ITIL, COPC, SOX, CMMI, COBIT and Risk Assessment for Services. Service Support & Service Delivery - Incident Management, Problem Management, Change Management, Configuration Management, Release Management, Service Desk SLM & Process Improvement- Project Management Scope Planning, SOW, Proposal Preparation, Project Management Plan, WBS, Communication planning, etc. Service Management (Process Consulting) - ITIL Process Consulting, ITIL Process Maturity Assessment, Service Management Governance Modeling & Framework setup

IT Service Managament Solutions Manager at Turkcell

ITIL V3 Intermediate certified (Service Transition) professional with 8 + years of experience. Working as a consultant in Genpact. Primary Skills: ITIL Change Management, Incident and Problem Management, Remedy; MS Word, Excel, PowerPoint; Visio, ProVision, PMP basics and fundamentals

Bogota

Check out my professional profile and connect with me on LinkedIn. http://lnkd.in/RWW_9J