Capacity Management

I am an IT service manager working at Perot Systems India.

Working at Citigroup

Certified ITIL foundation person in V2.. Wanted to deploy ITIL V3

I am an IT process and service management consultant, helping our clients identify, design, deploy and maintain service management initiatives, using different quality, service management and/or project management frameworks.

I am a CISA and pursuing ITIL V3

<p>Vikram Ramadoss is a Project Management Professional (PMP) &amp; Certified Scrum Master (CSM) with experience in all phases of project delivery, right from pre-sales consulting to business analysis/requirements/ study, architecture &amp; design, development, testing, deployment, support/maintenance and user-signoff. He has solid experience in Information Technology, software, solutions, and services with a successful track record of delivering on-time and on-budget projects for large multinational clients across the globe.</p><p>He holds a Masters degree in Software Engineering from Carnegie Mellon University, USA. He has presented numerous papers in international conferences. Here are some of his paperworks:</p><p>- Presented &quot;Process and Creativity – Is it a Paradox?&quot; in international Conference held in Prague’09<br />- Presented &quot;Adopting Agile in CMMI Organizations&quot; in international Conference held in Munich’08<br />- Winner of Write White'08 for the paper “ Estimating requirements phase based on proposal scope”<br />- Submitted “Requirements Understandability Capability Framework” in 2008 IEEE conference<br />- Author of paper “Creating business value through implementation of multiple process framework”</p>

Actually i work as a process engineer, dessigning and improving processes, I'm implementing process models for others organization areas.

Keith Lewis Manager, Service Delivery Department I.T. Service Management DeVry Inc. Phone 630.645.1037 mailto:klewis@devry.com