Continual Service Improvement

ITIL Expert Certified professional with 20+ years of IT experience. Can provide consulting on ITSM as well as conduct ITIL training courses.

Lead team to give full support 400 classroom each classroom has a projector and Multimedia Table with PC inside and sound system, Support to Queue System for 3 registration building, control the classroom computers remotely and improve network security, give full support for Public events in 7 Large Theaters, install, manage, maintenance and design video conference systems. Give support for medical equipment related to medical college(Recording devices for surgical operations),(Equipment to conduct training operations by telescopic sight). Install and support security camera’s, Install and connect interactive boards to use it with conferencing with another City by internet and local network. Control and management of a network of plasma screens by special programs ,distributed over five buildings. Rack Termination AV integration with automation Projection Installation Cable Termination Sound System installation Some of the Site Installation

I'm a IT Manager of a liquor industry of Brasil. I'm considering start de Implementation of ITIL in our organization and want as many help as I can find in everywhere.

enjoy my life

About 10 years of experience in Service Management (ITIL 2011), Project Management, Team/People Management, Process Mgmt/Improvement, Service Delivery, Reporting tool, Competency and Capability Development, SME support for end to end process lifecycle. Profound consulting skills in Requirement and Gap Analysis, Setting up Guidelines and Processes, building governance framework, setting up CSI framework which is in line with the Industry standard Best Practices like ITIL – ITSM, IT Governance and Project Documentation. Methodical in defining lifecycle specific process frameworks including Due Diligence and Transition. Ensure alignment with industry standards – ITIL, COPC, SOX, CMMI, COBIT and Risk Assessment for Services. Service Support & Service Delivery - Incident Management, Problem Management, Change Management, Configuration Management, Release Management, Service Desk SLM & Process Improvement- Project Management Scope Planning, SOW, Proposal Preparation, Project Management Plan, WBS, Communication planning, etc. Service Management (Process Consulting) - ITIL Process Consulting, ITIL Process Maturity Assessment, Service Management Governance Modeling & Framework setup

Customer Delivery Manager - Optus Business.