Service Level Management

Technology Director/Senior Manager with extensive experience in leadng Service Manageent teams in large global enterprise environments.

Satya has an extensive experience of over 17 years in IT service management, software service delivery, service integration, program and project management, and client relationship management providing Enterprise Solutions and implementing IT Services Management (ITSM) solutions based on ITIL processes.

Henry Solomon has more than 17 years’ experience in IT Industry primarily in the IT Service Delivery & Support (managed services) for about 13 years and Consulting Services for more than 4 years. Initial 8 years of career was in IT Infrastructure Management services involving roles like Customer Support Engineer, Novell Administrator, Systems Administrator (Wintel), Lotus Domino Administrator & Operations Manager before becoming Program Manager. Current role is Sr. Program Manager with Cognizant Technology Solutions based in Mumbai engaged in business development & program management. Over the years developed competence in IT Program Management space managing people, projects, technologies & suppliers and in Consulting covering IT Service Management & IT Governance. He was part of Wipro Consulting Services from July’05 to Sep’09 with specialization in IT Service Management (ITIL), IT Governance (COBIT), ISO 20000 and IT Strategy. He has managed and executed projects on ITIL, ISO 20000, COBIT and IT Strategy. He has a flair for QMS & IT Processes. Global experience includes in countries like UK, Singapore, Malaysia, Indonesia, Thailand, Kingdom of Saudi Arabia, UAE (Dubai), Kuwait, France, Germany, Finland, Norway, Sweden, Denmark, Belgium & Netherlands & USA. The global experience includes 4 years experience in the UK.

Hi, Im a SPICE Assessor and I have a new Job in IT-domain, therfore I like to be a memeber. regards Koundoussi

ITIL Expert Certified professional with 20+ years of IT experience. Can provide consulting on ITSM as well as conduct ITIL training courses.