Service Level Management

Eddie E. Molina is a senior manager in KPMG IT Advisory Services practice, based in the San Juan office. Relevant Experience Eddie has more than 16 years of information systems-related experience in the areas of network administration, package selection and implementation, functional/technical requirements definition, security and controls assessments, information systems controls auditing, and IT and business alignment. He also has strong knowledge of the public sector, healthcare insurance, and financial services industries. Eddie has led multi-phase projects in public sector agencies such as ASUME, Department of the Treasury, Head Start, Oriental Financial Group, GE Treasury, and GDB. Eddie Molina has served many of the large insurance clients in Puerto Rico including Triple-S, MMM, COSVI, Cooperativa de Seguros Multiples, and Medical Card Systems. He has conducted compliance reviews under CMS core guidance as well as SAS70, IT Audits, IT Controls reviews for claims management, treasury, subscriber and provider management, as well as billing and collections. Prior to joining KPMG, Eddie held the position of Information Systems director at Aviation Services Group. Prior to that, he was employed as the assistant to the Information Resource Manager (IRM) at the U.S. Department of Agriculture Office in San Juan. Eddie also served as professor at the University of Puerto Rico in Bayamón, where he taught courses in computer information systems and database management. Background Eddie received his BS degree in computer sciences and analysis from the University of Puerto Rico. Eddie is certified as an Associate Business Continuity Professional (ABCP) and at the ITIL Foundation and Best Practice level. Currently, Eddie is the president of the Puerto Rico Chapter of the IT Service Management Forum (itSMF).

Web Developer - Itil process

I have around 4.5 years work experience in the field of customer support/technical support/helpdesk. I have expertise in training on customer service skills and team building.