Service Level Management

I am a CISA and pursuing ITIL V3

<p style="margin: 0cm 0cm 0pt" class="MsoNormal"><span style="font-size: x-small"><span style="font-family: Arial">A multi-skilled IT professional with many years experience across a broad range of blue-chip companies in the Engineering, Aerospace, Information Technology, Banking and Insurance industries, as well as the public sector. An experienced Business Analyst, Project Manager, Systems Analyst and ITIL-qualified Service Level Management Practitioner (Service Level Agreements), with excellent communication skills and the ability to work with people at all levels of any organisation. <span> </span></span></span></p><p>&nbsp;</p>

Certified ITIL Service Manager with 7 years of experience in IT Management. Also providing consultation services.

<p>Hi,</p><p>I'm working as a Service Manager with Logica in Melbourne.</p><p>I started on the Service Desk 4 years ago, did that for 2 years and have since moved up through Project Mgt and various other things.</p><p>I've worked in IT for about 10 years, done various technical roles before starting on the Service Desk.</p><p>Have had a lot of experience rolling out BMC Remedy for Logica, focusing on Change Mgt implementation and processes, and providing training to staff &amp; customers. Finally did the ITIL foundations course this month. (though don't know if I passed yet)</p><p>Cheers </p>

<p>Vikram Ramadoss is a Project Management Professional (PMP) &amp; Certified Scrum Master (CSM) with experience in all phases of project delivery, right from pre-sales consulting to business analysis/requirements/ study, architecture &amp; design, development, testing, deployment, support/maintenance and user-signoff. He has solid experience in Information Technology, software, solutions, and services with a successful track record of delivering on-time and on-budget projects for large multinational clients across the globe.</p><p>He holds a Masters degree in Software Engineering from Carnegie Mellon University, USA. He has presented numerous papers in international conferences. Here are some of his paperworks:</p><p>- Presented &quot;Process and Creativity – Is it a Paradox?&quot; in international Conference held in Prague’09<br />- Presented &quot;Adopting Agile in CMMI Organizations&quot; in international Conference held in Munich’08<br />- Winner of Write White'08 for the paper “ Estimating requirements phase based on proposal scope”<br />- Submitted “Requirements Understandability Capability Framework” in 2008 IEEE conference<br />- Author of paper “Creating business value through implementation of multiple process framework”</p>

Actually i work as a process engineer, dessigning and improving processes, I'm implementing process models for others organization areas.

Keith Lewis Manager, Service Delivery Department I.T. Service Management DeVry Inc. Phone 630.645.1037 mailto:klewis@devry.com