Service Transition

I have worked in the Telco industry for 11 years with 5 of those years in the ICT space. My primary experience is from an Operational perspective learning from the ground up (patching thru to softchanges and copious amounts of process writing. My forte is 'getting the job done' which may mean working outside of my remit to do so, however I do enjoy a challenge and always welcome critisim/feedback/or sharing of information. I'm big on Service Improvement but get very frustrated when I dont see existing processes used but people complaining service improvement is needed. Grrr. I have also been part of a project to gain ISO20k accreditation using the ITIL framework.

Practicing IT Service Management, through consulting, awareness training, speaking and implementing since 1996,

working for sharjah municipality as analyst programmer. Expert in oracle develeopment environment.