SLA & OLA

<p> I have high skills in Service Management and all the background related to that, I am also very talented in dealing and negotiating with tough and high impact customers, usually called to resolve very critical situations involving Service Management, Operations (mostly in international offshore services). • I usually have a high personal development of Account Controls undertaken in weekly, monthly or even daily meetings with all the teams involved in a specific account, to organize and drive critical situations to assure the Quality Control of the business. • I have leadership and managements skills being organized, committed and goal oriented. I am self-starter and self-motive. </p><p>Responsible for Cost Control, Account Delivery Control and all the Service Delivery matters for internal and commercial accounts. Weekly staff meetings to assure the quality of the services delivered.<br />Account Control and project finance management, SLA Control, also responsible to manage resources as people manager. Responsible to manage account costs and improve cost reductions as an ongoing activity.<br />Project Manager for new Requests for Services and new delivery services (offshore and inshore).<br />Also experienced in identify new opportunities for business, performing presentations to account executives and potential customers.<br />Responsible to deal with Service Suppliers and negotiate contracts, enhance business opportunities and develop confidence in the service delivery matters.<br />Transition Manager for Global Accounts responsible for service transitions in Latin America and World wide.<br />Service Manager and Delivery Executive responsible for offshore Accounts and offshore transitions.</p>

Currently Director of Enterprise Service Quality Management for a large Canadian Financial Company. More to come