SLA & OLA

Hi... I'am want know more about this certification. Hopelly, if I while accepted with this forum, my knowledge will be more. Before that, I said thank you. Regards JTS

A qualified IT professional working as Head of Technical Services.

Previously Ass.Manager Information Management at the Norwegian Directorate of Immigration in Oslo and IT consultant over 20+ years, I work and manage IT Service Mgmt and Business Intelligence initiatives for leaders and managers in IT for goverment, bank/finance, postal, telecomms and media/publishing. I work for the Webstep Consulting Group in Norway.

Over 2.3 years of successful IT Service Management experience with a reputation for meeting the most challenging organizational goals and objectives. A pragmatic and focused individual with proven and verifiable record with IT experience in offshore working in diversified fields of maintenance, operational concerns of information technology management as well as monitoring and manage business services and specific systems within the IT infrastructure as an Incident and Problem Management Analyst.