News

Call for Presentations -IT Service Management Best Practices - Featuring ISO/IEC 20000

Recognizing the impact of the economic conditions on training and travel budgets, the IT Service Management Forum USA (itSMF USA) has committed to continuing to provide its members and the entire service management community the highest quality and most information-packed events possible. This means we have to bring the events to you, in a tightly compressed, high-value format: The itSMF USA Road Show series.

itSMF International is pleased to announce the location as Barcelona Spain, and the dates for the 2009 CLC as 28 - 29 October.

Based on input from last year's CLC, this year's premier Chapter Leadership event will be held over TWO FULL days in conjunction with a major Chapter event!

The itSMF UK Management Board unanimously confirmed their acceptance that Barry Corless steps into the post of itSMF UK Chairman with immediate effect. This will be an interim position, until the role will be put to vote at the itSMF's Annual General Meeting in November.

The itSMF International LinkedIn group has just passed the milestone of it's 1,000th member -Sue Conger from Dallas, USA.

Sue Conger has a Ph.D. in computer information systems from the Stern School of Management at New York University. She is the author of The New Software Engineering and Planning and Designing Effective Web Sites, and is publishing Process Mapping & Management while beginning IT Service Management. She is currently on the faculty of University of Dallas where she manages both Information Technology and IT Service Management (ITSM) programs.

On December 12th 2008, itSMF BiH held itSMF Launch Conference.

The event attracted more than 100 guests representing local and international IT and Telecommunications companies, Universities and Government representatives interested in hearing about the latest topics in IT Service Management, ITIL and its best practices, for a first time in Bosnia and Herzegovina.

itSMF International is seeking to employ a new Chief Editor for its ITSM Library to take over from its current Interim Chief Editor, Keith Aldis.

"IT Service Management: A companion to the IT Infrastructure Library", commonly known as the ITIL V2 Pocket Guide or Little ITIL, has been translated into many languages as a handy reference guide and revision aid for those studying for the V2 Foundation qualification.

As part of its annual stock clearance, itSMF UK is selling thousands of copies of the translated pocket guide at just £1 per copy plus shipping. Place your order now while stocks last.

The 1st edition of ITIL Version 3 News has been released by TSO.

It's contents include:

• ITIL V3 Adoption: One year on - Shirley Lacy
• The Official ITIL V3 Library
• Accreditations and Examinations: One year on 

To view the complete edition please download from the link below.

Keith Aldis, CEO, itSMF, said in a statement: "We are very pleased to be able to support, engage on and oversee how things are going with the introduction of ITIL qualifications into our industry. Whilst there will, as always, be teething problems with the introduction of any new set of qualifications, particularly one like the new ITIL V3 qualifications and which is such a radical and wide sweeping refreshment to an already well established and successful training and examination programme, itSMF is pleased to see real progress being made by APMG and its partners in its successful development and implementation.

Press Release: APM Group

Following the launch of the ITIL V3 Foundation Certificate in IT Service Management in June 2007 and the Foundation Bridge Certificate launch in August 2007, it was always intended to review both syllabuses as part of APM Group's continual service improvement process.

Some of the initial concerns raised by students, Accredited Training Organisations (ATOs) and Examination Institutes (EIs) were addressed through an interim syllabus version, which was released on February 1st 2008; however, the full syllabus review process for the courses and certificates is now complete.