Chapter Event

The 2011 itSMF Norway Conference will take place on March 22-23 2011 at the Clarion Hotel Oslo Airport.

For many years, itSMF promotes the spread of IT Service Management best practices in Italy and many
organizations have started their journey in order to adopt them. The subject of our Conference is "IT Service
Management: where we are and where we want to go". From one side the goal is to explore the situation in our
country, the level of maturity achieved and the main difficulties found. From the other side the attention will be
focused on the future, to understand which are the next steps that organizations are undertaking to improve their
maturity.

itSMF Ireland (www.itsmf.ie) are pleased to announce that their AGM will take place in the Camden Court Hotel, Dublin on Thursday May 27th. This is a key event for the Chapter and we encourage all members to make every effort to attend.

Preceding the AGM we are delighted to announce that one of our own members, Mark O'Loughlin will launch his new book The Service Catalog.

The itSMF New Zealand 2010 Conference will be held at Rendezvous Hotel, Auckland on 19th
- 21st May 2010.

It is targeted at all IT Service Management Professionals, including strategic thinkers and decision makers, practitioners, consultants and analysts.

The conference programme includes keynote sessions from industry thought leaders, interactive workshops, case studies and presentations. There is a wealth of information for you to tap into and further enhance through networking opportunities throughout this great event.

The itSMF Finland conference 2010 "Mind the Gap" will take place on the 7-8th of October, 2010, at Dipoli congress center in Espoo.

The Call for Papers is now open for submissions and the guidance document is attached

For further details about this conference please visit  http://www.itsmf.fi/konferenssi-2010

We are pleased to announce that the itSMF UK Conference this year will be held at the newly refurbished and centrally located Novotel London West, on the 8th & 9th November.

itSMF Malaysia held their 2nd Annual Conference on Thursday, October 22, 2009, at Cititel Mid Valley hotel, Kuala Lumpur. The Conference is the second since it's inception in 2008, and drew more than 177 partipants.

This year's event promised to be more interesting than last - with its catch phrase "ITSM- implement value-added solutions".
We highlighted more than 10 vendors who are experts in processes, tools and leaders in the industry, with a record 14 speakers running 2 parallel tracks in the afternoon.

The October 2009 online itSMF UK e-Symposium will be taking place on October 15th between 2pm - 4:05pm (GMT +1) online at http://itsmf.brighttalk.com (you will need to register separately for this Free event).

Topic: Making the Business Case for Service Management

The August 2009 online itSMF UK e-Symposium will be taking place on August 27th between 2pm - 4:05pm (GMT +1) online at http://itsmf.brighttalk.com (you will need to register separately for this Free event).

Topic: IT & the Business: A match made in Heaven

ITIL - "With a little help from my friends"

3-4 March 2010 at the Clarion Hotel Oslo Airport

An increasing number of companies are focusing on IT Service Management and basing their work processes on ITIL. Since 2003 the IT Service Management Forum (itSMF) in Norway has arranged conferences on an annual basis, and the number of participants increases each year. This conference represents Scandinavia's largest IT Service Management forum.