IEB Update

The International Executive Board (IEB) met in January in Australia for our recent quarterly board meeting and included within this communication are some key highlights of the output of that meeting.

The 2012 itSMF International AGM will take place in Stockholm, hosted by itSMF Sweden, just before their Conference.

There are currently four Director Positions which shall become available for the itSMF International Executive Board (IEB).

The four Candidates who poll the highest numbers of votes will be submitted to the Full Chapter Board at the AGM on Sunday 21st October, in Stockholm, with the recommendation that they be appointed as Directors of the company.

They will, if ratified, take their positions from 1st January 2013 for a term of 2 years.

I am pleased to introduce the new Internal Communication Strategy for the itSMF. This strategy has been designed to support the structures and working practices arising from our itSMF Change Program. It complements our Governance Plan and Chapter Maturity Model in setting out our high level aims, principles and development targets as the Movement moves into its next phase.

Read the latest communication from the International Executive Board for itSMF International, and find out about progress since the AGM in Washington and the hopes and goals of the new board for the year ahead.

Following the AGM and Chapter meeting in Washington in 2011 and a handover meeting last week the International Executive Board (IEB) has now appointed Marianna Billington as their chair for the coming year.

Marianna spent the last year as the IEB's vice-chair and has also held the publications portfolio for the last 2 years.

The remaining directors Portfolios are as follows:

We are pleased to announce the publication of the latest issue of our International Magazine "At Your Service".  Please download and share, contributions for future editions can be sent to kirstie.magowan@itsmfi.org.

Download the current issue:

• At Your Service February 2012 Volume 2, Issue 1

itSMF International is pleased to announce the winner of the 2011 Whitepaper Competition. This year's event was won by Peter Brooks from itSMF South Africa with a paper entitled "Business Analysis and Service Management - How BABOK complements ITIL"

The entries this year were of a very high standard and I would like to thank our judging panel for the efforts made to select the winning paper.

Peter has received an iPad2 for his efforts. The paper is available here for download.

Welcome to the August/September issue of At Your Service the official magazine of itSMF International.

Submissions for upcoming issues are welcome, please contact Chief Editor, Kirstie Magowan by email
kirstie.magowan@itsmfi.org