IEB Update

We would like to inform the itSMF Chapters of an important change to the translation process that affects many of you.

For the last two years Mark Lillycrop has managed the translation project for itSMF International, and has been your single point of contact (SPOC) for all publications business. It wasn't an easy job and was complicated by restrictions in the contracts that were in place at the time. We would like to thank Mark for his excellent work on the project.

ITIL® is accepted worldwide as the documentation of best practice for IT Service Management. It is used by hundreds of organisations around the world

A new era in ITSMF International's publication strategy begins today with the appointment of Mrs Kirstie Magowan as its new Chief Editor.

As part of the itSMF International's ongoing strategy to further  develop and promote ITSM thought leadership to our members, the Chapters of itSMF world-wide agreed during their Annual General  Meeting, to support and contribute to a new initiative to strengthen and build intellectual capital and thought leadership for the movement.

The itSMF International Board is seeking volunteers from the itSMF community to serve on the now-forming "itSMF International Chapter Development and Support Committee" (iDaSC), initially to be chaired by Ken Wendle, Director of Chapter Services.

This committee will be responsible for, among other things, the following tasks:

Congratulations go to John Wallhoff who is the Treasurer of the itSMF Sweden Chapter, for submitting the winning entry to our competition to find a logo which was symbolic of a real milestone in the development of our movement. That of the 50th Chapter to be approved by itSMF International. His well earned iPod Touch, will be on its way in a few days!

The 50th Chapter Celebration logo may be used on each Chapter's website and any printed literature produced specifically for events during the 50th Chapter celebrations during 2009.

Chapters can obtain a hi-res logo from the itSMF International Secretariat

itSMF International is pleased to announce the location as Barcelona Spain, and the dates for the 2009 CLC as 28 - 29 October.

Based on input from last year's CLC, this year's premier Chapter Leadership event will be held over TWO FULL days in conjunction with a major Chapter event!

The itSMF International LinkedIn group has just passed the milestone of it's 1,000th member -Sue Conger from Dallas, USA.

Sue Conger has a Ph.D. in computer information systems from the Stern School of Management at New York University. She is the author of The New Software Engineering and Planning and Designing Effective Web Sites, and is publishing Process Mapping & Management while beginning IT Service Management. She is currently on the faculty of University of Dallas where she manages both Information Technology and IT Service Management (ITSM) programs.

itSMF International is seeking to employ a new Chief Editor for its ITSM Library to take over from its current Interim Chief Editor, Keith Aldis.

The itSMF International Board met its Chapters on Friday the 14th November 2008, at the Hilton, Warwick in the UK. Of the 53 Chapters currently chartered, 43 Chapters attended both the Annual General Meeting and Annual Chapter Meeting held over 2 1/2 days. Both meetings were preceded by the very first Chapter Leadership Conference and the UK Chapter's Annual conference.

The attendees followed a programme of workshops, presentations and fun, fraternity and fellowship all aimed at getting a greater level of understanding amongst the Chapters and a deeper understanding of how the organisation can support, develop and promote best practice on IT Service Management worldwide.

BCS is very happy to work with ITSMF International and contribute to the future development of IT Service Management. The international Forum is a key partner for BCS with regard to the future development of qualifications and professionalism in IT. BCS is looking forward to a great cooperation with the ITSMF International and the ITSMF chapters.

The itSMFI is delighted to have this agreement in place to work together with the BCS on matters of mutual interest to our members and we look forward to this agreement adding value to both our organisations in the future.