IEB Update

To recognize their mutual interests and work more closely together on key initiatives, the ISACA and the IT Service Management Forum International (itSMFI) have signed a memorandum of understanding (MoU). The MoU enables both organizations to enhance the services they provide to members, promote the complementary frameworks that are the focus of the respective organizations, and focus their efforts on practical delivery support to the global IT community for the integrated use of ITIL and the COBIT framework.

The itSMF International will launch a year-long celebration of the itSMF signing up its 50th Chapter.

Each week, for 50 weeks each financial itSMF Chapter world wide will have the opportunity to contribute one promotional web-page linked to the front page of the itSMFI web-site. This promotion will consist of a URL leading to one page describing, for example; the chapter's history, with a note from a handful of its most successful company members where the CEO or Financial director says what Service Management and the itSMF has done for their company. Once the week is over, each page will be part of an archive that will record the celebration page for this great milestone in our history.

itSMF International (itSMFI) will be holding its inaugerial Chapter Leadership Conference (CLC) in Warwick, UK on November 12-13 2008.

The official registration form for the CLC is now available (attached below) and for those Chapter members who are attending, please complete this booking registration form and e-mail back to clc2008@itsmfi.org to register your place(s).

Please can completed forms be e-mailed back by 30th September 2008 at the latest.

The itSMF International is seeking qualified, experienced faculty to present at the first itSMF Chapter Leadership Conference (“CLC”).

The ethics board of The APM Group (APMG) met the board of itSMF International (itSMFI) recently to further knit relations between their organisations, which both share the aim of establishing the highest possible standards among service management professionals. Cementing their alliance Sharon Taylor, Chair, itSMFI nd Richard Pharro, CEO, APMG, signed a contract, which seals the agreement whereby APMG will share revenue generated from the ITIL Foundation exams to help itSMFI expand and support chapters. In return, tSMFI is committed to promoting ITIL globally and supporting the qualification scheme through its involvement n the ITIL Qualifications board.

Colin Rudd, itSMFI’s Qualification Board representative and ITIL author, said “I am pleased that a close working relationship has been established for the benefit of the service management community and for ITIL at large.” “We were impressed with APMG’s corporate governance structure and have extended an offer to Richard Pharro to speak about the subject at itSMF conferences."

The itSMF International will be publishing a research journal for the IT Service Management community. The journal will provide an independent platform for the publication, and debate, of original, high quality, peer-reviewed research into aspects of IT Service Management. In time it is hoped that the journal will be in a position to suggest and sponsor lines of enquiry for research and keep a register of research in progress.

June 16^th, 2008 marked a new direction for the International Executive Board of itSMFI. Committed to open, transparent Board operations, the IEB hosted the inaugural virtual meeting, open to all itSMF Chapters. The 2008/2009 IEB is working hard to ensure that we provide formal mechanisms that encourage Chapters to interact with their executive board of directors on a regular basis, rather than only at the AGM held every fall.

Since my last communication to Chapters, a lot has been happening on the IEB. In early April, the IEB held a two day meeting to solidify the deliverables for each Director Service Portfolio and to confirm our common understanding of the purpose, objectives and role the itSMFI plays in the industry. Without question, the primary purpose for our existence is to serve Chapter interests and to lead global initiatives that all Chapters and their members derive benefit from.

Sharon Taylor, Chair of itSMF International is delighted to announce Alex Kist as the organisation's Vice-Chairman. Alex is one of the new International Executive Board (IEB) members for itSMF International, who took up office in January 2008.