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2011 Whitepaper Competition

Posted March 29th, 2012 by dravenelle
in
  • itSMF Publishing
  • e-PDF

Winning Paper:

Business Analysis and Service Management: How BABOK Compliments ITIL

by Peter Brooks, itSMF South Africa

 

 

2011 itSMF Publishing Whitepaper Competition Submissions:

 

AttachmentSize
Winner - Business Analysis & Service Management - Brooks.PDF1.32 MB
Simple Guide to Creating a Knowledge Base - Allen.pdf1006.11 KB
Realizing Value Creation with ITIL - Sugitani.pdf401.76 KB
ITIL Process Assessment Framework - MacDonald.pdf755.92 KB
Great Culture Great Service Lifecycle - Maroukian &.pdf892.95 KB
Cloud Security Concerns - Morgan.pdf939.72 KB
Enhancing ITs added value - Recasens.pdf216.75 KB
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Future Events

  • LEADit 2013 – Service Management in a Connected World - itSMF Australia 16th National Conference
    07 August 2013
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    03 October 2013
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    08 October 2013
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    04 November 2013
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    09 December 2013

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itSMF® International is a not-for-profit organisation and a prominent player in the on-going development and promotion of IT Service Management "best practice", ITIL standards and qualifications.