itSMF e-Symposium - Service Portfolio Management, your quickest route to Business Relationship Management?

Posted January 7th, 2009 by editor
in

 

The next itSMF e-Symposium, organised by itSMF UK, will be taking place on January 29 2009.

The details of this FREE to Register Event are:

  • Date: 29 January 2009
  • Topic:Service Portfolio Management, your quickest route to Business Relationship Management?
  • Time: 14:00 (GMT) to 16:05 (GMT)
  • Registration: http://itsmf.brighttalk.com
  • Speakers: Peter Hinssen (London Business School), Arno Kapteyn (CapGemini), Helge Scheil (CA) + Round Table
  • Sponsored:CA

 

As IT gets better aligned to the business, it needs to operate with a business mindset. Current economic factors make it tempting to fall back to reactive management practices. The need to make smart decisions is however even more important when resources and budgets are constrained.

 

According to ITIL® v3 the Business Relationship Manager (BRM) is responsible for ensuring that the IT Service Provider is satisfying the Business needs of the Customers. Becoming service-centric is just the beginning. IT investment decisions need to be made using a portfolio based approach, considering services in terms of the business value that they provide. Gaining the insight into service design and operations is not easy, but the rewards are well worth the effort. If IT is to be integrated into the strategic business planning process, it needs to demonstrate that it can operate as a true partner to the business, delivering full financial transparency.

 

Key points covered in this event

 

  • Learn why IT needs a general ledger to deliver fiscally responsible Service Portfolios
  • Learn how "portfolio thinking" improves business alignment
  • Learn how focusing on business value is smarter than a cost-cutting mentality

Who should attend?

  • Service, Service Level and Service Delivery Managers responsible for demonstrating IT Value
  • Project Management Professionals responsible for enterprise projects portfolios
  • PMO Directors, IT Directors and Business Relationship managers

How you can benefit

  • Participate in a live Q and A with the speakers who are known experts in this field
  • Get copies of exclusive presentations
  • Get access to your personalised online IT Project Maturity and Value Assessment