itSMF Publishing Print and e-Books

Posted April 27th, 2012 by dravenelle
in

 

These books may be purchased at the itSMF International Bookshop.

 

trampas cover

Corbelli, Oscar. Las trampas de la integracion. itSMF España and itSMF Publishing, October 2011. ISBN: 9780117080249, €39,95. 285 pages.

 

 

 

 

Falkowitz, Robert. IT Tools for the Business when the Business is IT: Selecting and Implementing Service Management Tools. TSO and itSMF Publishing, September 2011. ISBN 9780117069039, £50.00. 446 pages.

tools book

 

 

 

 

balanced cover

Ferris, Karen. Balanced Diversity: A Portfolio Approach to Organisational Change. TSO and itSMF Publishing, November 2011. Paperback: ISBN 9780117080607, £35.00. 152 pages.

 

 

 

 

Ravenelle, Dennis G. IT That Matters: An Executive's Guide to maximizing the strategic value from your IT investment. TSO and itSMF Publishing, March 2012. Paperback: ISBN 9780117080614, £25.00. 68 pages.

matters cover

 

 

 

 

greening book

Salvage, Ian with Karen Ferris. Greening Service Management: The Relationship between Environmental Sustainability and IT Service Management. TSO and itSMF Publishing, August 2011. Paperback: ISBN 9780117068797, £35.00. 314 pages.

 

 

 

 

Taylor, Sharon. Creating and Driving Service Excellence: An Executive's Guide to IT Service Management. TSO and itSMF Publishing, September 2011. Paperback: ISBN 9780117069022, £25.00; pdf download: ISBN 9780117080638, £25.00. 76 pages.

itsm cover

 

 

 

 

 

‹ PublicationsupAt Your Service -- The quarterly journal of the itSMF ›