itSMF UK Seminar: Everything Service Management Metrics and Reporting

This seminar takes place on 4th July 2012 at Think Tank Science Museum, Birmingham

"Everything Service Management Reporting and Metrics"

Quality and cost are metrics of great importance for services. Getting the right business-focused IT performance metrics and developing closer working relationships is a huge challenge for IT. Good management reports are takeaways that senior management value. If the right information is presented It provides a real opportunity to demonstrate the value of ICT to the business stakeholders and customers.

Service Reporting is one of the most important service disciplines, yet many organisations waste vast amounts of time and money producing reports that no one reads.

This seminar is targeted at process owners and ICT staff who are required to deliver more effective management reports, decision data and highlight areas of success and areas for improvement.

This includes presentations from Fujitsu Services, Infrassistance, iCore and SSA Ltd

Key learning outcomes of this seminar include:

• How does Service reporting and metrics work
• Learn how service reporting is more than just service level reporting
• Learn how can you tell the reports produced are being used
• Learn how to ensure you only produce the reports that you need
• Learn which reports you should provide to customers to demonstrate what a great job ICT do
• Learn how do you report on the end-to-end service performance that the business is interested in
• What defines a good management dashboard or report
• Learn the Top 5 essential metrics and reports to support your Service improvement plan
• Top 5 metrics you have never thought of providing or reporting on
• Understand the skill profile of an effective reporting manager
• Learn why reporting on staff resource performance is so difficult and what it takes to make it better

Biographies
& Presentation Details

We look forward to seeing you there!

When? Wednesday 4th July 2012, 09.00hrs-16.00hrs
(presentations start 10.00hrs)

Where? Think Tank Science Museum, Birmingham - Map and Directions

Cost? £199 +VAT member, £325 +VAT non-member
- Booking Link