Jens Riedel

<p><span style="color: #000000"><strong>I've been working for HP ES area (Enterprise Services, Outsourcing, Servie Operations) for some years: <br /></strong></span>- leading teams like Helpdesk / Server monitoring team <br />- transformation of teams to outsourced partner organsisations <br />- transformation project - implementing service design for big outsourcing deals <br />- ISO 9000 certificataion for my organisation <br />- service design for big outsourcing deals</p><p><strong>I'm interested in going forward to improve the &quot;Operations&quot; corner in the ITSM model, and doing some nice transformation projects.</strong></p>