itSMF Chapter News

The 13th itSMF Annual Conference will take place on 09 And 10 December held at Kongress Palais K

IT Service Management is a well-established and respected discipline within the IT industry. We talk about the benefits of IT Service Management in terms of improving the quality and efficiency of IT services to the business. However, when asked to define the benefits for a business case, or justify a project, most practitioners struggle with defining or quantifying the benefits. Should benefits be measured in terms of financial returns using an ROI analysis? Or are the benefits related to improving the availability and performance of business services?

Welcome to the annual itSMF conference October 8th-9th, 2013 at Taipei, Taiwan! Conference language is English.

Call for Speakers / Sponsors - itSMF Taiwan 2013 Conference "2013 IT Governance Summit Taipei",8-9 October 2013

TOP10 - The Sounds of IT Service Management

10th Annual itSMF Finland Conference 2013

October 3-4 2013 · Kalastajatorppa, Helsinki, Finland

Website: http://www.itsmf.fi/top10

Call for Papers:

Prague (January 2013) - At the 7th itSMF Annual Conference of the Czech Republic, subtitled "Business and IT in the same boat" which took place on the 31st of October 2012 in Prague, the winners of the second annual competition for the best project in the field of IT Service Management were announced. The project of Devoteam titled "Implementation of Configuration Management System" for KB (Komercni Banka) - won the first place. Second place went to project "Service Desk" by Tesco SW for customer CNB (Ceska Narodni Banka).

The call for presentations for ITSM13, the itSMF UK Annual Conference and Exhibition 2013, is open with submissions needed by 1st March 2013. This year the world's leading IT service management conference will be at the International Convention Centre in central Birmingham on the 4th & 5th November.

We are looking for:

Annual general assembly of itSMF Slovakia was held on January 23rd 2013 in Bratislava.

Several important topics were on the agenda :

- the Chairmanship´ annual report concerning itSMF activities during previous year
- proposed targets and planned activities for the oncoming period
- planned conferences, workshops and suggested budget

itSMF Hellas announces the 6th itSMF South East Europe conference due to be held in Athens on the 18th and 19th of April 2013. The mission of this itSMF regional conference is to provide opportunities for collaboration of IT professionals and service managers across national borders, to demonstrate ITSM good practice, share their existing views and generate new knowledge in an area IT Service Management.

Ashley's Big Challenge

Colin Rudd, John Windebank, Ben Clacy, Mark Lillycrop, Rosemary Gurney and Barry Corless are running the Reading Half Marathon on 17 March for Macmillan Cancer Support, on behalf of well known itSMF UK Paul Rappaport award winner Ashley Hanna, who has nominated the charity.

Training is already proving a challenge, so they would really appreciate your donations and support to keep them going.

For further information go to www.justgiving.com/ashleysbigchallenge

The itSMF South Africa Chapter is holding a Book launch, sponsored by Service-Now. The book 'An Integrated Requirements Process' is published by itSMF International.

1pm Lunch
2pm Introductions
Patrick Malaperiman (Service Now) & Peter Brooks (Director itSMF South Africa) 2:15pm itSMF Update 2:20pm Book launch - Peter Brooks
- two books published in February (pre-orders will be available on the day)

- Publisher: itSMF International Title: 'An Integrated Requirements Process'

The next itSMF UK ITSM Software Tools Forum event will take place on 25th January 2013 at the Radisson Blu Portman Hotel in Central London. There will be a range of Exhibitors along with presentations from 6 key software vendor members of itSMF UK.

Finding the right ITSM products and implementing them correctly is a challenge for any organization, and keeping abreast of the latest software developments is becoming increasingly difficult as users have less nd less time available to explore the options.

itSMF UK's ITSM Software Tools Forum offers an nprecedented opportunity to bring vendors, onsultants and potential buyers together under one roof to discuss product selection and implementation.

The 6th itSMF South-East Europe Conference will take place in Athens. The mission of this itSMF regional event is to provide opportunities for collaboration of renewed IT professionals and service managers across national borders, to demonstrate ITSM good practice, share their existing and generate new knowledge in an area IT Service Management.

Conference: 19 April 2013, 09:00 - 18:30
Workshop: 18 April 2013, 18:30 - 20:00
Cocktail & Dinner Event: 18 April 2013, 20:00 - 22:30
City: Athens
Timezone: GMT+2
 

itSMF Belgium invites you to the annual itSMF Belgium Conference on Thursday 14 March 2013 in Antwerp. Don't miss out on this unique & successful conference!

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CALL FOR SPEAKERS

As in previous years we are looking for speakers that will explore how IT and the business can integrate to provide greater value to organisations. We are looking for speakers that will tackle issues concerning:

Winner - Junji Obuchi - itSMF Japan "5 Steps to Achieve Successful Service Management"

itSMF Italy Annual Conference 2012 - 29 November 2012 - ATA Hotel Executive - Milan

Hundreds of IT managers and professionals will meet to debate and share their experiences, knowledge and implementations. Also, this edition will be enriched by contributions from USA, UK and Norway experts.

itSMF Canada 2013 Annual Conference | May 6 - 7, 2013
Allstream Centre | Toronto, ON

Call for Speakers

Take this opportunity to share your implementation stories or practical advice with fellow service management practitioners.

itSMF Canada invites presenters to provide current and original content proposals that support thought leadership initiatives and best practices in information technology as well as personal and professional development.

Der 12. itSMF-Jahreskongress findet am 03. Und 04. Dezember 2012 im Kongress Palais Kassel statt. Wir haben auch die diesjährige Veranstaltung unter das Motto „Future of ITSM" gestellt, da wir gemeinsam mit der ITSM-Community die aktuellen Trends und Entwicklungen im IT Service Management vertiefen möchten.

Aktuelle Trends und Entwicklungen werden wir aus unterschiedlichen Perspektiven analysieren, präsentieren und diskutieren:

ISACA Ireland and itSMF Ireland are delighted to announce that the two chapters will host a full day conference on IT Governance on 12 October 2012.

This conference is exclusively for the members of the itSMF Ireland and ISACA Ireland. Members of itSMF UK may also request a place at this conference by contacting itSMF Ireland in advance of submitting a booking application.

For more details please visit http://www.itsmf.ie/conference.html

Welcome to the itSMF International AGM 2012

Stockholm October 21, 2012

This year we are very pleased to be running the AGM and Chapter meeting alongside the itSMF Sweden Autumn conference.