itSMFI Exec Board News

Peter Cross, Director of Chapter Governance, who was elected at the itSMF 2009 elections, has announced his decision to step down from itSMF governing body, the International Executive Board (IEB). After consultation with the IEB Chairman, David Cannon, in June, 2010, his decision has been accepted.

We are pleased to make the winning whitepaper from the inaugural itSMF Global submissions competition available for download.

The submission (which won the 2009 itSMF UK Best White Paper Submission category) was written by Ian MacDonald of the Co-Operative Finacial Services Organisation.

It is entitled "A simple, low cost but innovative approach to end-to-end service reporting"

We would like to announce the winner of the inaugural International Whitepaper Competition.

Chapters were invited to submit their own best paper or submission award winner.  We received 19 finalists from a wide range of countries covering many different subject areas within Service Management.

Welcome to our second edition of Board Talk. We are six months into 2010, and the board has been very busy. We welcome your contributions by way of comments, questions, bouquets and brickbats!

The itSMF International will be producing a quarterly magazine with global reach to professionals involved with Service Management.  This publication will be distributed to all chapters for free delivery to every member.

Our judges have been very busy reading through the high quality submissions received for this competition. We are down to three finalists and the final decision will be made by the end of this week (July 2nd).

We apologise for the delayed results…but we want to make sure we get it right!

Kirstie Magowan
Chief Editor

The itSMF 2010 Global Survey attracted 1091 responses - the most were from Australia, with 210 responses. The results will be analysed and sent to Chapters that took part early in July. The winner of the draw for the iPad was Dave Porcelijn of KLM, Schiphol Amsterdam - congratulations, Dave and enjoy your iPad!

itSMF International formally represented the itSMF movement at the Plenary meeting with Colin Rudd and Dennis Ravenelle in attendance in conjunction with multiple itSMF members forming part of their local standards organizations delegations.   Please feel free to download a copy of our liaison report and look out for your invitation to the webcast report on proceedings.

Keith Aldis, the long standing Company Secretary for itSMF International (itSMFI) has announced his intention to step down from its governing body, the International Executive Board (IEB). In an e-mail to the IEB Chairman, David Cannon, in March, 2010, it was agreed that a handover period would take place culminating in Keith's final IEB meeting and thus resignation effective from 31st May 2010.

The 2010 Global survey, which should take less than fifteen minutes to complete, is designed to get a picture of the Service Management market world wide. To take part, please visit:

http://www.surveymonkey.com/s/Global2010

Password: itsmf

ISACA has announced its new Certified in Risk and Information Systems Control certification. itSMF Chapter members who are interested can find more information at

www.isaca.org/crisc

This announcement is part of the closer collaboration between the itSMF and ISACA under our MOU

As part of the International Executive Board's communication strategy, this communication will be coming to you each quarter.
As this is the first issue, we would welcome your feedback (as we will for any future editions). Tell us what you want to hear from the Board.

itSMF is conducting a competition to find the best white paper submissions from our global community. Our goal is to publish these as a volume in the fourth quarter of 2010, individual papers will also be available to download, free to itSMF members. We plan to hold this contest every year.

We are asking our local chapters to call for submissions from their own members, forwarding the best entries to our Chief Editor for judging by our Editorial Advisory Board. e are looking for submissions that promote our goal of providing thought leadership and innovation to our movement.

The APM Group would like to confirm that translations for ITIL V3 Intermediate Examinations have commenced in the following languages and modules:-

• Brazilian Portuguese - OSA
• German - SO 
• Danish - OSA 
• Japanese - SOA 
• French - OSA 
• Spanish - SO

The first translation to be available will be German and it is expected in April 2010. There will be two modules for each language. We are planning to release the first module in each language by May 2010 and the second, in the latter part of the year.

It is a pleasure to introduce myself as chairman of the itSMF international executive board. I am very grateful for the confidence that the chapters have placed in me and my fellow board members. We have just completed our first meeting, and I would like to give an overview of our strategy for this year.

Some basic principles

Firstly, although I have spent many years on National Chapter boards, I have not yet learned the secret to getting through a year without making a mistake. But here is what I have learned.

An exciting and productive year of itSMF activity is summarised in the report, along with financials and other information. It is well worth a read for anybody interested in the itSMF, so we have highlighted it by putting it on the front of our web-page.

The 2009/10 Annual Report can be downloaded from http://www.itsmfi.info/upload/ITSMF-Annual-Report-2009.pdf 

We look forward to receiving any questions or comments, and please send them to:

Following the notification to you on Thursday, 20th January 2010, of the result of the selection of the Chairman charged with leading the organisation forward, the International Executive Board (IEB) Chairman, has agreed and allocated portfolios to each of the IEB Directors. 

They are as follows;  

The new itSMF International Executive Board (IEB) met today in the itSMF UK Offices in England UK, to receive the count for votes as to who is to be the new Director to replace Sharon Taylor who stepped down at the end of 2009, together with confirming who is to Chair the organisation moving forwards.

Following the second ballot of Chapter Leaders recently held, the IEB is pleased to announce that Marianna Billington from New Zealand has joined the IEB with immediate effect. Full details and a short biography of Marianna will be available shortly.