itSMFI Exec Board News

Press Release: APM Group

The APM Group, Official Accreditor of the ITIL Qualification Scheme, has announced that Cert-IT, based in Germany, been accredited as ITIL Examination Institute. The APM Group's role as OGC's Official Accreditor for the ITIL Qualification scheme, allows it to license Examination Institutes to administer ITIL qualification and accreditation activities.

I am pleased to present the December edition of "At Your Service" the itSMF International magazine.

In this issue you will find features on Green Service Management, Workplace Transition, How to hold a successful conference, ABC, priSM and more.

A number of complementary qualifications are now available and the number is increasing. All of these are given credits in the ITIL® V3 qualification scheme.

itSMF International's inaugural winner of the International Whitepaper competition received his award and trophy at this month's itSMF UK conference awards dinner.

Ian Macdonald, a Senior IT Specialist at The Co-Operative Financial Services, collected the award at the event in London on the 8th November from the itSMF International Chairman David Cannon. David commented "We're very pleased to be able to commend the excellent work of itSMF members around the world with this fantastic competition, and in particular Ian's whitepaper which demonstrates the real value that itSMF and our members can deliver."

The itSMF Norway 2010 Conference "Heal the World - with ITIL" will be taking place on 22- 23 March 2011 at the Clarion Hotel Oslo Airport.

The itSMF Noway Chapter is now looking for potential sponsors and exhibitors for this event, and full details are in the attached document.

The itSMF AGM and Chapter Meeting in Kuala Lumpur was a great success.

Much of value was achieved and an excellent spirit of cooperation, collaboration and good will prevailed. Though it was not possible for all European chapter heads to make the meeting, it was, nevertheless, an important recognition of the huge Asian market for Service Management that it was held in Malaysia.

Bob Sterbens, President-elect of itSMF USA was kind enough to film a series of interviews after the event. They can be found here:

The itSMF International AGM on the 16th October 2010 appointed Alejandro Debenedet (Argentina), Hon P Suen (Hong Kong), Sallie Kennedy (USA) and Ulf Myrberg (Sweden) as Directors on the Executive Board

These new Directors join the existing Directors, David Cannon, Marianna Billington and Michael Kum on the board and the new board takes over on the 1st January 2011. David and the current board extend their congratulations and welcome to the new Directors. The AGM thanked the outgoing Directors for their hard work over the previous year.

The itSMF-UK has transferred the itSMF ISO20000 scheme to APMG. This move will strengthen the excellent scheme globally, building on the itSMF UK's success in building and supporting this valuable Service Management standard.

To read the full press release -

http://www.itsmf.co.uk/News/Qualifications/Why-APMG-bought-itSMF-ISOIEC20000-Scheme.aspx

priSM® (Professional Recognition for IT Service Management) was discussed at the itSMF Chapter Conference in Kuala Lumpur today (16th October 2010).

The programme is doing well with its pilot in the US. Plans for the roll-out to the Nordic Countries, Australia and the UK are well advanced. Once these international roll-outs have been successful, the lessons learned will be applied to the general roll-out, due to start in the second quarter 2011.

The first edition of our new international magazine "At Your Service" is now available for download.  We hope you enjoy the wide variety of articles that appear in this publication and we welcome contributions from our global membership for future editions of the magazine. 

The 1st issue includes articles on:

The itSMF 2010 global survey results have been collated. These have been sent to all those who contributed and to all itSMF chapters.

The results are generally encouraging, showing that, despite the current climate, Service Management is delivering effective results.

ISACA is running a Cobit survey:

https://www.surveymonkey.com/s/cobitenterprise

Market data gathered during the fourth quarter of 2009 indicated an interest and demand by enterprises for a process assessment approach focused on an enterprise's use of information and related technology. To build this approach the task force selected ISO/IEC standard 15504. The Process Capability Assessment is based on a two dimensional model, containing a process dimension and a capability dimension.

Peter Cross, Director of Chapter Governance, who was elected at the itSMF 2009 elections, has announced his decision to step down from itSMF governing body, the International Executive Board (IEB). After consultation with the IEB Chairman, David Cannon, in June, 2010, his decision has been accepted.

We are pleased to make the winning whitepaper from the inaugural itSMF Global submissions competition available for download.

The submission (which won the 2009 itSMF UK Best White Paper Submission category) was written by Ian MacDonald of the Co-Operative Finacial Services Organisation.

It is entitled "A simple, low cost but innovative approach to end-to-end service reporting"

We would like to announce the winner of the inaugural International Whitepaper Competition.

Chapters were invited to submit their own best paper or submission award winner.  We received 19 finalists from a wide range of countries covering many different subject areas within Service Management.

Welcome to our second edition of Board Talk. We are six months into 2010, and the board has been very busy. We welcome your contributions by way of comments, questions, bouquets and brickbats!

The itSMF International will be producing a quarterly magazine with global reach to professionals involved with Service Management.  This publication will be distributed to all chapters for free delivery to every member.