Qualifications News

The ITIL Managing across the Lifecycle (MALC) qualification is currently undergoing a review as part of APM Group's continual service improvement process. As part of the review project and stakeholder consultation a number of surveys have been created.

The surveys are targeting MALC students, their sponsors, ATOs and trainers, and are available for completion in English, German and Japanese. APM Group would like to gather stakeholder feedback on MALC qualification, particularly on MALC syllabus, course and exam, and welcome any suggestions for improvement.

Source: Official ITIL website

As IT Service Management grows in maturity, so too do the requirements for developing and recognizing capable individuals in the industry.

The need for increasing levels of IT Service Management knowledge and skills can be seen in the increasing number of jobs that require these skills, the emergence of ITSM academic programmes, and formal professional and career frameworks for ITSM practitioners.

BCS, The Chartered Institute for IT, is proactively extending its range of IT qualifications abroad. The announcement at this year's itSMF USA conference will mean accredited training organizations (ATOs) can apply to be recognized for BCS examinations more quickly, and at no additional cost.

The APM Group, which is responsible for the ITIL Examination Scheme, has announced that the Information Communications Technology Infrastructure Management (ICTIM) qualification has been granted 'Complementary Qualification' Status within the ITIL V3 qualification scheme.

BCS-ISEB is delighted that this is the first qualification to be granted this status so that candidates who wish to take or who have already taken the ICTIM qualification will therefore gain 3.5 credits for this qualification within the V3 Scheme which can contribute towards their ITIL V3 Expert certification.

ITIL® is accepted worldwide as the documentation of best practice for IT Service Management. It is used by hundreds of organisations around the world

Press Release: The APM Group, which is responsible for the ITIL Accreditation and Qualification scheme, has announced that CSME has become an accredited Examination Institute (EI).

CSME has been providing ITIL Certification Services to the US for the past seven years. It sought accreditation as an ITIL EI from The APM Group after careful consideration on how best to service the US market.

The full Press Release is attached

The APM Group, which is responsible for accrediting the ITIL Qualification Scheme, has announced the completion of the ITIL intermediate qualifications. Candidates can now make their way to the ITIL Expert level upon successful completion of the intermediate modules.

Sharon Taylor, Chief Examiner, said: "The release of the ITIL Intermediate qualifications marks the completion of over a year of effort by the V3 Examiners. It also marks a first-of-its-kind candidate-focused structure with flexible, modular qualification choices geared towards a variety of learning needs.

Keith Aldis, CEO, itSMF, said in a statement: "We are very pleased to be able to support, engage on and oversee how things are going with the introduction of ITIL qualifications into our industry. Whilst there will, as always, be teething problems with the introduction of any new set of qualifications, particularly one like the new ITIL V3 qualifications and which is such a radical and wide sweeping refreshment to an already well established and successful training and examination programme, itSMF is pleased to see real progress being made by APMG and its partners in its successful development and implementation.

Press Release: APM Group

Following the launch of the ITIL V3 Foundation Certificate in IT Service Management in June 2007 and the Foundation Bridge Certificate launch in August 2007, it was always intended to review both syllabuses as part of APM Group's continual service improvement process.

Some of the initial concerns raised by students, Accredited Training Organisations (ATOs) and Examination Institutes (EIs) were addressed through an interim syllabus version, which was released on February 1st 2008; however, the full syllabus review process for the courses and certificates is now complete.

Several of the ITIL Version 3 Intermediate Syllabuses have been released by Official accreditor APMG and are available for download from the links below

Press Release: The APM Group Limited.

The ITIL Qualification Board is pleased to make the following announcements regarding ITIL V3 qualifications.

Official Qualification Titles:

The Qualification Board involved the ITSM community by surveying itSMF members and Accredited Training Organisations (ATOs) on their preference for the formal titles of ITIL Qualifications. The results of the survey were reviewed and endorsed by the Board and are as follows:

V3 Japanese Pilot Examination starts in April 2008

The APM Group (APMG) has announced the public launch of the ITIL V3 Manager Bridge Qualification. The course and qualification are only intended for those holding a valid ITIL Manager’s Certificate in IT Service Management based ITIL Versions 1 and 2.

The course and qualification have undergone a pilot testing phase.

The APM Group is delighted to announce a new partnership with DANSK IT (The Danish IT Society). DANSK IT has signed a contract to become an APMG accredited examination institute, offering ITIL exams. DANSK IT is an independent, highly regarded and well established body within Denmark's IT society. Founded in 1958, DANSK IT is among the first IT interest groups in the world.

On November 13 2007 the APM Group (APMG), which is responsible for the ITIL qualifications scheme, handed over a cheque for £100,000 to Sharon Taylor, the itSMF International Chair designate.