An exciting and productive year of itSMF activity is summarised in the report, along with financials and other information. It is well worth a read for anybody interested in the itSMF, so we have highlighted it by putting it on the front of our web-page.

The 2009/10 Annual Report can be downloaded from http://www.itsmfi.info/upload/ITSMF-Annual-Report-2009.pdf 

We look forward to receiving any questions or comments, and please send them to:

Following the notification to you on Thursday, 20th January 2010, of the result of the selection of the Chairman charged with leading the organisation forward, the International Executive Board (IEB) Chairman, has agreed and allocated portfolios to each of the IEB Directors. 

They are as follows;  

The new itSMF International Executive Board (IEB) met today in the itSMF UK Offices in England UK, to receive the count for votes as to who is to be the new Director to replace Sharon Taylor who stepped down at the end of 2009, together with confirming who is to Chair the organisation moving forwards.

Following the second ballot of Chapter Leaders recently held, the IEB is pleased to announce that Marianna Billington from New Zealand has joined the IEB with immediate effect. Full details and a short biography of Marianna will be available shortly.

Source: Official ITIL website

As IT Service Management grows in maturity, so too do the requirements for developing and recognizing capable individuals in the industry.

The need for increasing levels of IT Service Management knowledge and skills can be seen in the increasing number of jobs that require these skills, the emergence of ITSM academic programmes, and formal professional and career frameworks for ITSM practitioners.

The itSMF (www.itsmfi.org) is working with the itSMF-USA to make the PriSM programme www.itsmfusa.org/prism a global initiative.

After a successful Conference last year on March 19th 2009, itSMF Belgium is preparing for its next conference.

The 2010 event will take place on March 18th 2010 at Metropolis,  Antwerp.

As in previous years we are seeking for service management key players and highly skilled rofessionals who are willing to share their experiences on service management.

Sharon Taylor has notified the itSMF International Board of her intention to officially step down as its Chairman. Ms Taylor has cited the need to meet growing personal and family commitments, as the reason for reducing a number of her current commitments.

She is very well known and respected in the ITSM global community and has served the itSMF movement as the Chair for itSMF International for 2 years, and has served on Chapter Boards and International itSMF committees for 8 years prior to her appointment as itSMF International Chair. Within this time she has led the growth of the itSMF movement, overseen improvements to itSMFI, ensured that the governance of the organisation has been properly documented and updated as well as helping to support the financial viability of the company.

Theme: "Economy of effort" – making better use of staff in challenging times
When: 2nd December 2009
Where: The BIS Conference Centre, Victoria Street, London

This year's conference from SFIA (Skills Framework for the Information Age) will focus on just how to get the most from the most important resource your organisation has - its people.

itSMF Egypt Chapter has held a joint session with HERO (The Microsoft Egypt IT Pro Community, one of itSMF Egypt partners) on Sunday Nov. 15th, around the topic ITIL Overview.

The session was hosted by Microsoft Egypt, and offered for free to members of the IT community in Egypt. The session started by introduction to the itSMF organization and the Egyptian chapter, and then followed by a walkthrough ITIL V3 modules overview, all presented by volunteer itSMF Egypt members, and extended for a full day.

At the 2009 AGM the itSMF Chapters appointed three new Directors to serve on the itSMF International Executive Board from January 1st 2010 for two years, to replace Ken Wendle, Paul Martini and Colin Rudd whose tenure is due to end.

The three new Directors appointed were:

• David Cannon (USA) 
• Peter Cross (Australia)
• Michael Kum (Malaysia)