ITIL underwent a major refresh in 2005 and V3 was launched in June 2007. OGC has established a cyclical programme to update its core ITIL guidance which takes into account the latest developments in best practice in IT service management. Between the refresh projects, the ITIL guidance is regularly reviewed for fitness for purpose and is updated in controlled releases.

The Office of Government Commerce (OGC) and The Stationery Office (TSO), the official publisher for the GC, are seeking participants for the update of the five core publications (Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement) and the Introduction to the ITIL Service Lifecycle.

The Board of Directors of itSMF Italy on Monday 26 October elected a new President in the person of Alessio Cuppari.

I'm really proud to represent itSMF Italy, an association that has experienced steady growth over time and has managed to attract people who see in IT Service Management an important resource for IT.

I wish to thank on behalf of the entire Board of Directors our outgoing President, Stefano Bellin, who had to leave his post because of his increasing work commitments (we are a 'group of "volunteers").

The itSMF International Executive Board met its Chapters on 30th October 2009, at the Barcelo Sants Hotel in Barcelona, Spain. Of the 52 Chapters currently chartered, 35 Chapters attended both the Annual General Meeting and Annual Chapter Meeting. Both meetings were preceded by the second Chapter Leadership Conference held on 28th & 29th October in the same location.

The CLC attendees followed a programme of workshops, presentations and fun, fraternity and fellowship all aimed at getting a greater level of understanding amongst the Chapters and a deeper understanding of how the organisation can support, develop and promote best practice on IT Service Management worldwide. Led by Sharon Taylor, the Chairman of itSMF International and her Executive Board, the Chapters made a number of resolutions aimed towards helping the Chapters to achieve a greater level of professionalism amongst IT Service Managers in their respective markets.

Press Release - OGC:

In June 2009 OGC announced that itSMF International were undertaking a survey of the IT Service Management community to seek views on the uptake of ITIL version3 and the need to retain ITIL version2.

The survey had over 1300 responses, with a broad range of organisations providing a cross-representation of views from the community. There are some clear messages in the survey report:

itSMF Malaysia held their 2nd Annual Conference on Thursday, October 22, 2009, at Cititel Mid Valley hotel, Kuala Lumpur. The Conference is the second since it's inception in 2008, and drew more than 177 partipants.

This year's event promised to be more interesting than last - with its catch phrase "ITSM- implement value-added solutions".
We highlighted more than 10 vendors who are experts in processes, tools and leaders in the industry, with a record 14 speakers running 2 parallel tracks in the afternoon.

itSMF Sweden (www.itsmf.se) have now reached a milestone with 2000 members in our chapter. Since the chapter was founded in November 2002, we have had a continuous growth that has strengthened our profile as the leading organization in IT Service Management in the Swedish market.

BCS, The Chartered Institute for IT, is proactively extending its range of IT qualifications abroad. The announcement at this year's itSMF USA conference will mean accredited training organizations (ATOs) can apply to be recognized for BCS examinations more quickly, and at no additional cost.

There are currently 3 Director Positions which shall become available for the itSMF International Executive Board (IEB) for the period 2010/11.
 

The three Candidates who poll the highest numbers of votes, from eligible Chapters, will be submitted to the Full Chapter Board at the AGM on Friday 30^th October 2009, with the recommendation that they be appointed as Directors of the company.

As you may be aware itSMF International is planning to produce its own series of Service Management publications.

To help us determine the direction we should be going, we need feedback from the global membership of itSMF.  We have, therefore, prepared a survey which we would urge all members of itSMF chapters to complete and take this opportunity to help determine the future of itSMF publishing.

Our goal is to publish the first items in this collection early in 2010.

The itSMF UK's Conference preparations are well underway and we are now pleased to release our full Conference Programme for the two day event, you can either download as a PDF or view full presentation and speaker biographies.