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Who we are and what we do

itSMF International is a global organisation for IT Service Management professionals across the world that

  • provides a global IT Service Management community based on national local Chapters;
  • sets a code of practice and rules under which Chapters operate;
  • protects the trademarks of itSMF;
  • provides overall governance for the community through a Board of Directors;
  • is open to all service management frameworks;
  • acts as a bridge between countries, regions, communities, people, processes, and tools;
  • is supportive of existing Chapters in each of our regions and encourage their growth;
  • establishes strategic partnerships with other communities and main partners;
  • connects itSM Professionals across the globe to one another. and
  • is funded by a levy paid by Chapters.

Our Vision

To be the primary community of practice for IT Service Management Professionals across the world.