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irSMF Webinar Robots can Cry, But should they?
About this event
AI may not feel emotions, but its ability to mimic and influence human responses is reshaping collaboration in Industry 5.0. As service management evolves, the intersection of neuroscience, emotional intelligence, and ethical AI raises new questions: Can AI reduce cognitive load, or does it heighten stress? Will it build trust, or push us into the uncanny valley? And how does it shape decision-making and emotional dynamics in the workplace?
Join us as we explore how AI can enhance, rather than replace, human intuition, reinforcing ethical, emotionally intelligent service management. Leave with practical ideas to design AI interactions that foster trust, adaptability, and meaningful human-AI partnerships."
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