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itSMF Proximity Forum Day 2025 in Luzern (Live)
About this event
itSMF Proximity event in Lucerne, supported by Eficode and Kidan (ManagedEngine) partners
This exclusive proximity event is fully organized by itSMF Switzerland in the excellent KKL (Kultural and Kongress centre) location on the city river of the beautiful lake.
Event Description
The event is focused on Enterprise Service Management Enterprise with new technologies where the main questions to be answered are:
Why IT Service management is now Enterprise Service Management?
What kind of new technologies have reshaped the Enterprise Service Management?
How the new technologies driving the business innovation?
Are the benefits of chartered projects measurable?
Agenda
1.30 PM - Welcome and Introduction, greeting by itSMF Switzerland. By Andrea Cherubini (GRCS expert and itSMF-CH chairman)
1.45 PM - Digital Employee Experience (DEX): The New ITSM Challenge. By Dani SYED (KIDAN & ManageEngine)
2.30 PM - AI-Driven ITSM: Balancing Automation with Human Expertise. By Magnus Sundset (Eficode Switzerland AG)
3.15 PM Afternoon break
3.45 PM - Q&A and final round table
4.30 PM - Event closure and drinks networking
Category
International Events
Registration Info
Registration is required
Payment In Full In Advance Only