Tag: IT Service Management

  • February 14, 2026
    A deeper reflection on the lessons, challenges, and personal insights from the itSMF Czech Conference—exploring change, connection, and what it…

  • February 14, 2026
    Reflections from the itSMF Czech Conference on change, leadership, communication, and why human connection may be the most powerful driver…

  • September 18, 2025
    Rosemary Lott reflects on more than two decades of volunteering with itSMF and how networking, leadership, and community involvement helped…

  • July 24, 2025
    A panel discussion exploring the opportunities, risks, ethics, and governance challenges of AI in IT Service Management—and the questions organisations…

  • May 15, 2025
    Exploring how AI can strengthen IT Service Management when paired with human-centred design, thoughtful governance, and a clearer understanding of…

  • April 21, 2025
    A thought-provoking exploration of emotional AI, psychological safety, and how technology can strengthen human connection rather than imitate it.

  • March 18, 2025
    An overview of the opportunities, risks, ethics, and governance challenges surrounding AI in IT Service Management, based on insights from…