Tag: Richard Horton

  • February 14, 2026
    A deeper reflection on the lessons, challenges, and personal insights from the itSMF Czech Conference—exploring change, connection, and what it…
  • February 14, 2026
    Reflections from the itSMF Czech Conference on change, leadership, communication, and why human connection may be the most powerful driver…
  • September 18, 2025
    Rosemary Lott reflects on more than two decades of volunteering with itSMF and how networking, leadership, and community involvement helped…
  • March 18, 2025
    An overview of the opportunities, risks, ethics, and governance challenges surrounding AI in IT Service Management, based on insights from…