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AI may not feel emotions, but its ability to mimic and influence human responses is reshaping collaboration in Industry 5.0. As service management evolves, the intersection of neuroscience, emotional intelligence, and ethical AI raises new questions: Can AI reduce cognitive load, or does it heighten stress? Will it build trust, or push us into the uncanny valley? And how does it shape decision-making and emotional dynamics in the workplace?
Join us as we explore how AI can enhance, rather than replace, human intuition, reinforcing ethical, emotionally intelligent service management. Leave with practical ideas to design AI interactions that foster trust, adaptability, and meaningful human-AI partnerships."
itSMF Proximity event in Lucerne, supported by Eficode and Kidan (ManagedEngine) partners
This exclusive proximity event is fully organized by itSMF Switzerland in the excellent KKL (Kultural and Kongress centre) location on the city river of the beautiful lake.
Event Description
The event is focused on Enterprise Service Management Enterprise with new technologies where the main questions to be answered are:
Why IT Service management is now Enterprise Service Management?
What kind of new technologies have reshaped the Enterprise Service Management?
How the new technologies driving the business innovation?
Are the benefits of chartered projects measurable?
Agenda
1.30 PM - Welcome and Introduction, greeting by itSMF Switzerland. By Andrea Cherubini (GRCS expert and itSMF-CH chairman)
1.45 PM - Digital Employee Experience (DEX): The New ITSM Challenge. By Dani SYED (KIDAN & ManageEngine)
2.30 PM - AI-Driven ITSM: Balancing Automation with Human Expertise. By Magnus Sundset (Eficode Switzerland AG)
3.15 PM Afternoon break
3.45 PM - Q&A and final round table
4.30 PM - Event closure and drinks networking
French native speaking new initiative to talk ITSM topics in your local language
New networking initiative in FRENCH SPEAKING to start the working day, drink a French coffee and stay updated on IT Service Management topics.
Open discussion moderated by David Billouz - long-time ITSM expert, French native speaker and itSMF board member, Proximity Manager in Romandie.
45-minute meeting organised by itSMF Switzerland in your local business language, hosted on the zoho Meeting platform.
The link will be published on the event website before the session starts.
Virtual meeting description
Three open topics moderated by David Billouz:
ESM: why it still matters now
IT assessments: different types and use cases
Outside-In view of IT: the business perspective